Anwar Endris

A dedicated professional with expertise in customer engagement, translation, and operations management. Leverages a Public Health background to enhance customer experience through data-driven insights and cross-functional collaboration. Proven ability to build client loyalty and streamline processes, with strong skills in multilingual communication and project coordination. A resilient and adaptable leader committed to delivering excellence.

Customer Engagement Consultant - ikeja Wireless - ikeja Wireless HQ Midrand, South Africa - 14-09-2026 Cape Town Airport Office (Onsite - Full time)

(2025-03)

• Tri-Channel Expertise: Functioned as a versatile Retention Agent, Sales Agent, and Customer Service Agent, seamlessly managing high-volume interactions in a fast-paced inbound and outbound call center environment.
• Technical Troubleshooting & Resolution: Served as the first point of contact for clients experiencing Wi-Fi connectivity issues; diagnosed network problems, provided immediate solutions, and effectively escalated complex technical faults to engineering teams to ensure rapid restoration of service.
• Software Proficiency: Navigated multiple complex systems daily, including Apex, Connex, Cue, and Genesys (all-in-one CRM), to manage customer data, process orders, and document interactions accurately.
• Retention & Loyalty: Cultivated and nurtured long-term client relationships to maximize customer loyalty, retention, and lifetime value, effectively turning frustrated customers into brand advocates.
• Sales & Revenue Generation: Identified upselling opportunities during service interactions, promoting relevant products and value propositions to drive revenue while solving customer needs.
• Customer Experience Champion: Analyzed customer feedback and behavioral data to identify pain points, implementing targeted improvements to enhance the overall customer journey.
• Cross-Functional Collaboration: Partnered with Marketing, Product, and Service teams to refine value propositions and optimize end-to-end customer journeys based on frontline insights.
• Data-Driven Strategy: Leveraged data analytics on client behavior and market trends to derive actionable insights, informing strategic decisions and driving continuous improvement.

English ⇄ Amharic Translator | Interpreter | Transcriber | Dubbing Specialist | Proofreader - Ear Candy Dubbing Pty Ltd - Randburg, South Africa (Remote)

(2023-11)

• Multilingual Services Expert: Delivered end-to-end linguistic services as a Translator, Interpreter, Transcriber, Dubbing Specialist, and Proofreader, supporting diverse projects across written, audio, and multimedia formats.
• Translation & Localization: Translated written and multimedia content (scripts, subtitles, presentations) between English and Amharic, ensuring meaning, style, and cultural nuances were accurately preserved for target audiences.
• Voice Dubbing & Synchronization: Performed professional voice-over and dubbing work, adapting vocal delivery to match emotion, tone, accents, and precise lip-sync timing for a seamless viewer experience.
• Interpretation Services: Provided real-time interpretation between English and Amharic, facilitating clear communication across language barriers in meetings, recordings, and production settings.
• Transcription Excellence: Converted audio and video content into accurate written text, maintaining fidelity to the original source while ensuring readability and proper formatting.
• Quality Assurance & Proofreading: Proofread, edited, and revised all translations and dubbed audio for linguistic accuracy, consistency, and alignment with source material.
• Terminology Research: Conducted in-depth research using specialized tools and databases to verify correct industry-specific terms and maintain a high standard of technical accuracy.
• Stakeholder Collaboration: Partnered with subject matter experts and project teams to review content, validate translations, and ensure final deliverables met all project requirements.

Store Operations Manager, Inventory and Operations - Jeremiah Fashion - Pretoria

(2021-02 - 2024-06)

• Directed full-store operations, including inventory control, daily oversight, and supply chain management.
• Managed strategic stock acquisition and inventory planning to align with sales trends and minimize excess stock.
• Negotiated favorable vendor agreements and new store leases, achieving cost savings and supporting market expansion.
• Led weekly staff meetings to align on sales targets and performance metrics.
• Oversaw visual merchandising and store layout strategies to enhance customer experience and drive sales.
• Cultivated a high-performance team culture through mentorship and clear communication, improving staff efficiency and retention.

Project planner - Project Hope UK - Munsieville

(2018-08 - 2019-06)

• Spearheaded the end-to-end data lifecycle for public health initiatives, encompassing meticulous collection, rigorous validation, systematic entry, and quantitative analysis to monitor program performance and community health outcomes.
• Developed and defined foundational project frameworks by conducting needs assessments to identify key issues, establishing clear strategic objectives, and designing tailored approaches with measurable performance metrics (KPIs) to track success.
• Conceived, planned, and executed a large-scale public health awareness campaign and community health fair, coordinating logistics, vendors, and volunteers to educate the public and promote wellness resources.
• Facilitated recurring cross-functional meetings with clinical, outreach, and administrative teams to review project progress against benchmarks, identify performance gaps, and implement corrective actions to keep initiatives on track.
• Authored and maintained all comprehensive project documentation, including charters, work plans, and progress reports, ensuring transparent communication of goals, timelines, and deliverables to stakeholders and funders.
• Optimized strategic planning and resource allocation for simultaneous initiatives by conducting in-depth analysis of historical project data, identifying trends and lessons learned to enhance future program efficiency and impact.

English to Amharic Interpreter - Home Affairs HQ - Pretoria, South Africa (Onsite - contract)

(2018-03 - 2019-01)

• Provided critical, confidential oral interpretation services between English and Amharic for clients and government officials during high-stakes legal interviews, asylum proceedings, and special administrative events, ensuring strict adherence to protocol and sensitivity.
• Delivered accurate, real-time consecutive and simultaneous interpretation in fast-paced settings, meticulously maintaining the pace, tone, and intent of all speakers to facilitate clear and precise communication without disruption.
• Executed remote telephonic interpretation (OPI) to support clients across different regions, ensuring seamless and secure communication for parties unable to meet in-person and supporting the department's operational reach.
• Applied advanced active listening skills and deep cultural awareness to navigate complex dialogues, accurately conveying nuanced meanings, idiomatic expressions, and culturally-specific references to prevent miscommunication.
• Upheld the highest standards of confidentiality, ethics, and impartiality as mandated for government service, handling sensitive personal and legal information with discretion and integrity.

Bachelor of Science - Public Health - Monash University (2015-02 - 2018-11)

International Baccalaureate Diploma - Hermann Gmeiner International College (2012-08 - 2014-06)

High School Diploma - Cambridge IGCSE (2010-05 - 2012-08)