Azola Gumede

Dedicated and customer-focused Customer Service Consultant with over 6 years of experience delivering exceptional customer support, resolving enquiries, and building lasting client relationships. Skilled in handling customer queries, complaints, policy administration, data verification, retention strategies, and administrative support. Strong communication, problem-solving, and interpersonal skills with the ability to work effectively in fast-paced environments.

Passionate about providing excellent customer experiences while achieving company service standards and performance targets.

Customer Service Consultant at Hollard Insurance Group (2021-01 – 2024-12)

• Assisted customers with policy enquiries, amendments, and general information.
• Responded to customer queries via telephone, email, and other communication channels.
• Verified customer information and updated records accurately to maintain data integrity.
• Built and maintained strong relationships with customers through consistent and professional service.
• Conducted follow-up calls to ensure customer satisfaction and resolve outstanding matters.
• Maintained confidentiality of customer information and handled sensitive details responsibly

Sales Leader at Okeeffe & Swartz (2018-01 – 2020-12)

• Led and motivated a sales team to achieve performance targets and business objectives.
• Identified new business opportunities and prospective clients to support revenue growth.
• Built strong customer relationships through professional engagement and service excellence.

National Senior Certificate – Forest High School (2010-12)