Customer Service Agent
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I am an enthusiastic hard working individual who can multitask. I have great communicating and persuasive skills. I am friendly, I know how to empathize with people and also know how to deal with difficult people.
I am an active listener and that makes me very attentive, observant and attention detailed. I always make sure that I give a hundred and ten percent of my mental and physical ability to complete any task I am given to do. I am a creative thinker, great with time management and excellent at problem solving.
I am responsible, decisive and able to work as an individual and as well as in a group when teamwork effort is required. I have a great ethical and professional behaviour and I am able to perform very well under pressure. My flexibility skill allows me to easily adapt to changes rapidly.
Learning and improving is a slogan that I live by, therefore I am always eager to learn new things.
I have worked as a customer service agent at Delivery.com for 2 years and for Conner.com as a sales agent for a year. I’m computer literate and know how to communicate over the phone in order to make a customer feel comfortable to gain their trust. So I know how to deal with customer complaints, Enquiries and as well as offenses.
I know how to deal with difficult customers and as well as assist customers. I am also persuasive and know how to sell to customers and convince them to buy products due to my 3 years of experience in call centre.
I am a high school graduate(matriculant) who studied Life Science(biology),Business Studies,Mathematics,Tourism,English home Language,Afrikaans, Life Orientation.