Chuma Mbuyeleni
Customer Service Agent
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since July 25, 2023
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About
Communication:
- Handle all client enquirers received via phone or email.
- Action of all emails received and handle transparently on the shared Customer Service mailbox.
- Receive bookings via phone, email & the Customer Portal and update in TMS
- Keep clients fully updated as to the status of their shipments, especially regarding any delays.
- Support the Customer Service Strategy to ensure that the customer is receiving the best overall service.
- Communicate with and support the Operations department as well as the Sales department whenever required.
Experience
- Handle all client enquirers received via phone or email.
- Action of all emails received and handle transparently on the shared Customer Service mailbox.
- Receive bookings via phone, email & the Customer Portal and update in TMS
- Keep clients fully updated as to the status of their shipments, especially regarding any delays.
- Support the Customer Service Strategy to ensure that the customer is receiving the best overall service.
- Communicate with and support the Operations department as well as the Sales department whenever required.
Education
- Handle all client enquirers received via phone or email.
- Action of all emails received and handle transparently on the shared Customer Service mailbox.
- Receive bookings via phone, email & the Customer Portal and update in TMS
- Keep clients fully updated as to the status of their shipments, especially regarding any delays.
- Support the Customer Service Strategy to ensure that the customer is receiving the best overall service.
- Communicate with and support the Operations department as well as the Sales department whenever required.
