Fundiswa Diniso
Customer Service Consultant
Talent
Cape TownMember since October 9, 2026
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About
Handling Inquiries - Responding to customer queries via phone, email, or chat about daily pay services Issue Resolution - Assisting customers with problems related to payments, account setup, or accessing their funds Processing Requests - Facilitating transactions, refunds, or adjustments as needed
Experience
Customer Service Consultant - IGT Solutions
(2023-11)
- Handling Inquiries - Responding to customer queries via phone, email, or chat about daily pay services
- Issue Resolution - Assisting customers with problems related to payments, account setup, or accessing their funds
- Processing Requests - Facilitating transactions, refunds, or adjustments as needed
- Educating Customers - Explaining the benefits and details of the daily pay program
- Record Keeping- Maintaining accurate records of customer interactions and transactions
- Feedback Collection - Gathering customer feedback to improve service quality
Debt Collector / Customer Service - Thruworths Head Office
(2016-08 - 2023-10)
- Arranging Payment Plans with Clients
- Capturing all arrangements made with client on the system
- Customer Care
- Liaise with relevant departments to gather information to resolve client’s queries
- Handle all complaints and enquiries (dealing with all queries and resolving
- Escalate complaints to Office Manager
- Handle all incoming calls
Debt Collector / Customer Service - Anthony & Richards Attorney’s
(2014-07 - 2016-07)
- Arranging Payment Plans with Clients
- Capturing all arrangements made with client on the system
- Customer Care
- Objection Handling (dealing with all queries and resolving them)
Education
Grade 12 - Sithembele Matiso High School (2004)
Course - Computer Literacy - Megabro (2005)
