Gail Ngwenya

Customer service specialist with expertise in managing customer RMA processes and ensuring quality assurance. Proficient in CRM software, data entry and effective communication to enhance team collaboration and operational accuracy. Focused on leveraging adaptive learning and attention to detail to drive customer satisfaction and continuous service improvement.

Remote Customer Service Associate at Amazon (2024-01 – 2025-01)

Handled customer inquiries using AI tools and CRM software. Improved service delivery by analyzing customer feedback and supporting onboarding of new team members.

• Handled customer inquiries using AI tools and CRM software. Improved service delivery by analyzing customer feedback and supporting onboarding of new team members.
• Verified customer information and processed complex order adjustments to maintain accuracy and improve overall customer satisfaction during peak periods.
• Handled complex customer inquiries with empathy and clarity, improving overall customer experience and fostering positive engagement during peak seasonal demand.

Sales Assistant (Part-time) at Licorice (2023-12 – 2024-02)

Assisted customers, managed stock, processed transactions, and participated in promotions.

• Assisted customers with product selection and provided detailed information, increasing customer engagement and supporting a positive shopping experience.
• Handled cash register operations with precision, ensuring accurate transaction processing and maintaining smooth customer flow during busy periods.

General Worker at The Thompson Supermarket (2021-03 – 2022-12)

Provided customer assistance, managed stock, maintained cleanliness, handled cash register, and supported deliveries.

• Assisted customers with product locations and inquiries, improving shopping efficiency and enhancing the overall in-store experience.
• Handled unloading and proper placement of deliveries, optimizing storage space usage and facilitating faster retrieval for floor restocking.

Sales Representative Agent at CCI Career Box (2018-11 – 2019-11)

Managed customer queries, processed sales, documented calls, and conducted cold calls to meet sales targets.

• Managed customer queries, processed sales, documented calls, and conducted cold calls to meet sales targets.
• Presented tailored solutions to prospective clients, accelerating deal closures and enhancing overall market responsiveness in competitive sales environments.
• Handled incoming client inquiries to provide accurate information and expedite order processing, improving customer satisfaction and reducing response time.

ENGINEERING RELATED DESIGN in Engineering – Coastal KZN TVET College

ENGINEERING RELATED DESIGN in Engineering – Ekurhuleni West College

ENGINEERING RELATED DESIGN in Engineering – Ekurhuleni West College

GRADE 11 in Secondary Education – Kamhola Secondary School