Hlulani Mathonsi

Detail-oriented administrative professional with a comprehensive background in managing office operations, maintaining accurate records, and providing exceptional customer service. Available for immediate employment and eager to contribute skills in administrative support, event coordination and customer service to a dynamic organization.

Advanced Client Service Consultant at Afrizan People Intelligence (WESBANK)

• Responsible for reviewing and verifying finance applications to ensure that all information and supporting documents are accurate, complete, and comply with company policies and financial requirements.
• Identifying discrepancies, checking applicant details, and ensuring applications meet the necessary criteria before being approved or processed further.

Customer Specialist at Heycarter Dealerships (2025-02 – 2026-02)

• Utilizing CRM system effectively to perform my role in line with company operating procedures.
• Work effectively across all relevant systems.
• Strictly adhering to proper lead management processes.
• Follow proper procedures and rules in relation to validated transfers.
• Clearly communicate updates to TL.
• Provide exceptional customer service as first customer point of contact.

Insurance Sales Representative at Sales Telesure Investment Holdings (2022-05 – 2023-01)

• Understanding customers' unique profile and identifying a relevant course of action based on customer needs.
• Connect, develop rapport, form relationships and ensure positive customer experiences at all times.
• Market, promote and offer Legal Cover, Personal Accident Policy, Funeral Plan Policy, scratch and dents, Tire and rim -Offer Value Added Products and Services to new and existing client.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.

Customer Service Consultant at Vodacom (Merchants) (2020-01 – 2022-05)

• Utilized CRM systems to accurately capture and update client information, ensuring data integrity and compliance with company policies.
• Handled customer inquiries and resolved issues promptly to enhance client satisfaction and retention.
• Marketed and promoted value-added products and services to meet customer needs effectively.
• Provided excellent customer service to customers.

National Senior Certificate – 21 Battalion Learning Center, South Africa