Jaco Hart

Senior retail, operations and administration manager with over 25 years of experience across general management, branch management, regional administration, area administration, auditing, HR support, risk management and operational compliance. Experienced in managing teams, sales targets, budgets, stock controls, creditor payments, disciplinary processes, fraud investigations, internal audits and multi-region administration structures. Career background includes extensive experience across retail furniture, warehouse operations, transport administration and general business operations in South Africa and selected African countries.

Strong capability in operational control, staff management, process compliance, loss prevention, reporting, budgeting and business administration.

General Manager at Bosrus (2024-08 – 2026-03)

• Managed daily business operations, ensuring that administrative, operational, customer service and staff management functions were handled effectively.
• Oversaw a team of 11 staff members, including 3 managers, with responsibility for staff performance, recruitment support and operational discipline.
• Managed administrative functions, HR-related processes and creditor payments to support smooth business operations.
• Handled disciplinary enquiries and supported staff management processes in line with operational requirements.
• Monitored sales targets, revenue growth and operating costs to support business performance and cost control.
• Handled customer queries and escalations, ensuring that service-related matters were addressed professionally.
• Managed risk control activities and ensured that OHS requirements were kept updated.
• Oversaw company insurance administration and ensured relevant operational controls were maintained.
• Conducted weekly management meetings to review business operations, team performance and operational priorities.
• Coordinated quarterly inventory counts and supported stock control accuracy across the business.
• Set and monitored sales budgets while supporting revenue-focused operational planning.

Area Admin Manager at Shoprite Furniture Division (2019-04 – 2024-07)

• Managed administration functions across 22 regions in Angola, Mozambique, Swaziland and Botswana.
• Controlled regional administration procedures to ensure consistent compliance with company requirements.
• Managed budgeting, HR administration and recruitment-related processes across assigned regions.
• Conducted fraud investigations and compiled reports to support operational, administrative and risk-control decisions.
• Authored company policies to strengthen administrative control and procedural consistency.
• Supported regional operational structures by ensuring that administrative processes were properly implemented and monitored.
• Worked with regional teams to maintain procedural compliance, reduce risk and support effective business control.

Regional Administrative Manager at Shoprite Furniture Division (2012-12 – 2019-03)

• Conducted internal audits to assess compliance, administration accuracy and operational control across regional business units.
• Managed stock controls, expense controls and administrative procedures to support accurate reporting and operational accountability.
• Recruited and developed staff to support business continuity, administration standards and regional performance requirements.
• Handled HR-related matters and disciplinary processes in line with company procedures.
• Managed administration requirements for new store openings and store closures across African operations.
• Conducted regional audits across Africa to review operational compliance, stock control and administrative performance.
• Supported loss prevention and business control through structured audit processes, reporting and corrective follow-up.

Branch Manager at Shoprite Furniture Division (2010-01 – 2012-12)

• Managed daily branch operations to support sales performance, customer service and operational efficiency.
• Achieved monthly and annual sales targets through active branch management and sales performance monitoring.
• Oversaw stock control processes to reduce losses, maintain accuracy and support branch profitability.
• Managed staff performance, workplace discipline and daily operational execution.
• Implemented loss prevention controls to protect stock, cash flow and branch assets.
• Handled operational planning and branch administration to ensure business requirements were met.

Warehouse Manager at CTM (2008-01 – 2009-12)

• Managed warehouse stock processes to support accurate inventory control and operational readiness.
• Oversaw risk processes within the warehouse environment to reduce operational exposure and stock-related losses.
• Managed supplier orders to ensure availability of stock and continuity of warehouse operations.
• Handled complaints and operational issues professionally to support customer service and supplier coordination.
• Maintained warehouse administration and stock control records in line with operational requirements.

Regional Manager at Home Concept (2006-10 – 2007-12)

• Oversaw regional operations across the West Rand region, with responsibility for budgets, sales targets, losses and operational planning.
• Managed sales performance and supported regional branches in achieving business targets.
• Controlled losses and monitored operational risks to support profitability and compliance.
• Managed regional planning activities to ensure consistent branch performance and operational alignment.
• Supported operational decision-making through budget monitoring and business performance control.

Branch Manager at JD Group – Price & Pride (2005-12 – 2006-10)

• Managed daily branch operations to support sales, customer service, stock control and staff performance.
• Maximised branch profitability through operational control, sales focus and cost awareness.
• Managed staff and ensured that daily responsibilities were executed in line with business requirements.
• Controlled stock processes to reduce losses and maintain accurate branch inventory.
• Supported branch administration and ensured that operational standards were maintained.

Branch Manager / Assistant Manager / Credit Manager at Ellerines (2001-05 – 2005-11)

• Managed branch operations, sales targets, HR-related matters, stock control and customer complaint resolution.
• Supported branch profitability by monitoring sales performance, operational controls and service standards.
• Managed staff responsibilities and supported day-to-day operational execution across branch functions.
• Controlled stock processes and supported loss prevention across the branch environment.
• Managed a credit ledger of approximately R7 million, ensuring that credit administration and account control processes were maintained.
• Handled customer complaints professionally and supported resolution in line with business expectations.

Transport Officer at Department of Health (1994-01 – 2001-05)

• Controlled a fleet of 38 vehicles and supported transport operations within the department.
• Managed transport administration to ensure accurate records, operational control and vehicle availability.
• Coordinated fleet-related processes to support departmental transport requirements.
• Maintained administrative control over vehicle usage, documentation and transport-related activities.
• Supported operational planning through organised transport administration and fleet control.

Grade 12 – Hoër Volkskool Potchefstroom