Jacobs Aviwe

Hospitality and customer service professional with a Tourism N5 qualification, vocational barista training, and experience in fast-paced food service, direct marketing sales, and retail security. Recognized as Crew Member of the Month at McDonald's for outstanding performance. Skilled in guest communication, service delivery, teamwork, and problem-solving.

Passionate about delivering exceptional guest experiences and growing a career in the hospitality industry, particularly in Front Office or Food & Beverage operations.

Grade C Security Officer (Learnership – Practical Placement) at Checkers (2025-09 – Present)

• Ensured safety of customers and staff and monitored premises for loss prevention
• Assisted customers with inquiries and maintained professional conduct
• Worked shifts including weekends and public holidays

Direct Marketing Campaign & Sales Specialist at Real Promotions (Vodacom Campaign) (2022-03 – 2023-10)

• Promoted Vodacom products and achieved/exceeded daily and monthly sales targets
• Built strong client relationships and handled objections professionally
• Maintained accurate sales records

Crew Member at McDonald's (2017-05 – 2019-05)

• Awarded Crew Member of the Month for excellence in performance and service
• Operated as cashier handling transactions and prepared food (grilling, fries, portioning)
• Delivered friendly and efficient customer service
• Maintained hygiene and food safety standards in a fast-paced environment
• Collaborated with team members to ensure smooth shift operations

Tourism N5 (NQF Level 5) in Tourism – PE TVET College – Russell Campus (2020-06)

Ubuntu Pathways Programme in Work Readiness & Barista Training – Ubuntu Pathways NPO (2017-02 – 2017-05)

Grade 12 (Matric) – Ndzondelelo High School (2016)

Grade C Security Officer Learnership in Security – Checkers – Port Elizabeth (2025-04 – 2026-03)