Jonathan Van Der Westhuizen

CSC - Customer Service Consultant

Talent

JohannesburgMember since July 13, 2026

Core freightCompu ClearingCustoms declarationsFreight forwardingCustoms clearanceSupply chain managementCustomer serviceSAD500 clearanceHS codesRebate codesTariff headings

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Core freightCompu ClearingCustoms declarationsFreight forwardingCustoms clearance

About

Deliver optimal customer service to customers, staff members, regional office members, non-members, and trainees Strive to continuously improve Customer service Deal with customer complaints quickly and effectively

Experience

CSC - Customer Service Consultant - The Courier Guy

(2025-11)

Deliver optimal customer service to customers, staff members, regional office members, non-members, and trainees
Strive to continuously improve Customer service
Deal with customer complaints quickly and effectively
Share customer feedback with team members to ensure customer service is improved
Take initiative in noticing and addressing poor service delivery
Treat customers and team members in a professional manner
Have adequate knowledge of the different departments within TCG
Be able to resolve queries correctly and within the agreed SLA
Log all incoming requests/queries irrespective of the channel of submission
Offer first-line support and resolution to all TCG customers and other stakeholders
Follow up on all open & pending cases daily
Answer correspondence accurately and professionally
Where necessary, research required information using available resources
Provide product and service information
Handle and resolve member/stakeholder complaints and identify and escalate priority issues
Strictly adhere to contact centre schedule

Export Coordinator - Lude Export Services

(2023-06 - 2025-04)

Responsible for handling all Exports/Imports into Africa and International, Air and Sea Road Freight - LCL/FCL/Groupage/BreakBulk/Dangerous Goods.

Booking of cargo- obtaining dimensions & forwarding documents for export
Customs clearance; obtain destination import requirements and provide management with the quotes from the haulers
Arrange Invoicing and supplier/contractor payments
Prepare SADC certificates and Euro certificates as well as Certificate of Origin, Plant Inspections and Agriculture permit applications, assist in the warehouse
Assisting with receiving and dispatching of cargo
Arrange courier parcel delivery as per requirements
Coordinate import cargo air and sea freight, check that declarations are in line with certificates
Book hauler for specific cargo loads
Arrange certificate of conformity, as well as Inspections
Follow up with Transporters and keep customers updated continuously
Complete daily report and submit to management on the status of the Logistic files

Move Manager Trainee (Remote) - JVK Africa Megallen

(2021-04 - 2022-04)

Shipping Coordinator Import/Exports for Africa - Coordinate corporate International HHE moves - Assist with SARS customs clearance and delivery scope shipments until final delivery.

Arranging of Sea/air/road Import and export
Accurate completion and submission of all relevant documentation
Planning and tracking of shipments until final delivery
Record keeping, filing and retrieving of documents
Administration duties in freight forwarding and logistics
Continuous liaison with suppliers and clients to ascertain the whereabouts of cargo ETA, cost incurred and any other pertinent information
Obtaining quotations from service providers to ensure proper supporting documents are obtained
Provide quotes to clients invoicing of shipment files
Update Customers of stacks dates for export and ETA for imports
Pre advise export containers
Follow up on invoices, refunds/credits, customer documents
Handle import and export cross-border moves to African countries
Arrange 3rd party transporters
Arrange groupage shipments, FCL shipments
Assist with exemption documentation duty & taxes as well as customs inspections
Go the extra mile to Customs if need be
Collect certificates and arrange customs inspections
Telephonically communicate with Agents, transporters, Authorities & Customers
Great knowledge of Customs declarations, Rebate codes, HS codes, tariff headings
Record keeping and compliance

Shipping Coordinator - Stuttaford Van Lines

(2014-03 - 2021-03)

Shipping Coordinator Import/Exports of Africa - Coordinate corporate International moves - Assist with SARS customs clearance and delivery scope shipments until final delivery.

Arranging Sea/Air Import and export
Accurate completion and submission of all relevant documentation
Planning and tracking of shipments until final delivery
Keeping the life system updated at all times, filling and retrieving of documents
General Administration Duties in freight forwarding and logistics
Continuous liaison with suppliers and clients to ascertain whereabouts of cargo ETA, costs incurred and any other pertinent information
Obtaining quotations from service providers and ensuring proper supporting documents are obtained
Provide quotes to clients invoicing of shipment files
Update Customers of stacks dates for export and ETA for imports
Pre advise export containers
Follow up on invoices, refunds/credits, and customer documents
Handle import and export moves to African countries
Arrange 3rd party transporters
Arrange groupage shipments, FCL shipments
Assist with exemption documentation duty & taxes as well as customs inspections
Go the extra mile to Customs if necessary
Collect certificates and arrange customs inspections
Telephonically communicate with Agents, transporters, Authorities & Customers
Handling All Imports for Our Namibia branch
Handle the company's Bond store register and shipments
Great knowledge of Customs declarations, Rebate codes, HS codes, tariff headings
Record keeping and compliance
Cut insurance policies
Arrange certificate of conformity, as well as Inspections
Follow up with Transporters and keep customers updated continuously
Complete daily report and submit to management on the status of the Logistic files

Support Help Desk - Core Freight Systems

(2013-03 - 2014-02)

Customer Service for Customs declarations on the Core freight EDI system
Import / Exports Help the developers and customers with conceptualising upgrades and updates with Customs declarations on the EDI systems for SAD500 submissios to Customs
Assist with improvements for the user experience to be easier
Maintain daily performance of the computer system
Provide answers to clients on Customs rejections and queries for Customs entry clerks

Shipping Controller - Trade Ocean Shipping Services

(2012-03 - 2013-02)

Arrange the movement of the freight for Import/Export of cargo
Coordinator the Freight deliveries and arrange the customs clearance (SADC/EURO 1 /PORT AUTHORITY Inspections)
Draw Air Freight cargo from the Airlines
Entry Clerk - SAD500 Clearance/VOC
Liaise with Freight forwarders
Book and negotiate cargo bookings with shipping line/Airlines as per Customers Instructions and requirements
Create SI, Ensure full compliance to any relevant regulations

Customer service (adjustment coordinator) - UPS

(2008-09 - 2012-02)

Update the customer daily on the status of the shipments and Customs stopped shipments
Track and update compu clearing system
Submit manifest for Air cargo to customs
Handle stop shipments
Retrieve customs documents for clearance
Compile refund jackets
Place states warehouse consignments and book them into States warehouse
Capture high-value declarations on compu-clearing