Kago Dimpho

Customer-focused and results-driven Customer Service & Sales Consultant with experience in inbound and outbound customer service, telephone support, sales-oriented customer engagement, query resolution and administrative support. Experienced in working in high-volume, target-driven contact-centre environments while maintaining professionalism, accuracy, service quality and confidentiality. Skilled in identifying customer needs, explaining products and services, handling objections, capturing information accurately and maintaining detailed customer records.

Confident using CRM systems, Microsoft Office and contact-centre platforms, with strong communication, listening, problem-solving and interpersonal skills.

Customer Service & Sales Consultant — Financial Services / Call Centre at Kurulec Solutions (2024 – 2025)

• Conducted outbound calls to prospective and existing customers.
• Identified customers’ needs and recommended suitable products and services.
• Worked toward daily, weekly and monthly sales targets and KPIs.
• Handled customer objections and explained products clearly and professionally.
• Captured and updated customer information accurately on a CRM system.
• Maintained detailed call notes and followed up with prospective customers.
• Verified customer information and followed prescribed authentication procedures.
• Handled customer queries professionally and escalated complex matters when required.
• Followed company scripts, quality standards and compliance procedures.
• Protected confidential customer information and followed POPIA and data-protection requirements.
• Worked effectively in a high-volume, target-driven call-centre environment.

Call Centre Consultant at Batho Botlhe Trading (2022-01 – 2023-05)

• Responded to customer enquiries through inbound telephone support.
• Assisted customers with service information, account queries and general troubleshooting.
• Captured and updated customer information accurately on internal systems.
• Identified customer needs and provided appropriate solutions or referrals.
• Handled customer complaints professionally and attempted to resolve issues during the initial interaction.
• Followed established scripts, procedures and quality-assurance requirements.
• Maintained accurate call notes and customer records.
• Collaborated with team members to meet daily and monthly service-level targets.

National Senior Certificate (Grade 12) – Hoërskool Wrenchville, Kuruman, Northern Cape (2020)