Kobela Dikgale
Customer service consultant
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About
Seasoned customer service professional with a proven track record in boosting client satisfaction and optimizing service processes. Skilled in conflict resolution, maximizing client retention and process efficiently
Experience
Customer Service Consultant at A&G AUS (2024-05 – Present)
Customer service consultant handling complaints, updating records, and answering product/service questions
- Handling customer complaints
- Updating customer records
- Answering detailed product and service questions
- Retaining customers policies with more than 65% rate
- Collecting premiums
Sales Consultant at A&G AUS (2023-08 – 2024-05)
Sales consultant helping clients complete online quotes and providing product/service advice
- Helping clients to complete online quote with a closing rate of 85%
- Identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish
- Advises clients on products or services to help them make informed purchasing decisions
Sales Consultant at 1Life (2018-12 – 2023-07)
Professional who advises clients on products or services and builds relationships with customers
- Professional who advises clients on products or services to help them make informed purchasing decisions
- Build relationships with customers, understand their needs, and guide them through the sales process
- Aiming to increase sales and achieve company goals
Education
NQF Level 5 in Wealth Management (2022-01 – 2022-12)
Matric (2010 – 2014)
