Kobela Dikgale

Seasoned customer service professional with a proven track record in boosting client satisfaction and optimizing service processes. Skilled in conflict resolution, maximizing client retention and process efficiently

Customer Service Consultant at A&G AUS (2024-05 – Present)

Customer service consultant handling complaints, updating records, and answering product/service questions

• Handling customer complaints
• Updating customer records
• Answering detailed product and service questions
• Retaining customers policies with more than 65% rate
• Collecting premiums

Sales Consultant at A&G AUS (2023-08 – 2024-05)

Sales consultant helping clients complete online quotes and providing product/service advice

• Helping clients to complete online quote with a closing rate of 85%
• Identifying a customer's needs, pitching relevant products or services, and ensuring they have a positive experience from start to finish
• Advises clients on products or services to help them make informed purchasing decisions

Sales Consultant at 1Life (2018-12 – 2023-07)

Professional who advises clients on products or services and builds relationships with customers

• Professional who advises clients on products or services to help them make informed purchasing decisions
• Build relationships with customers, understand their needs, and guide them through the sales process
• Aiming to increase sales and achieve company goals

NQF Level 5 in Wealth Management (2022-01 – 2022-12)

Matric (2010 – 2014)