Lebohile Monaledi

I am a structured and resilient individual. In possession of strong communication and leadership skills. I am seeking for a job in an environment which will encourage me to succeed and grow professionally. Where I can enhance my capabilities and knowledge.

Utilities Customer service Advisor at Sigma Connected (2026-02 – Present)

• Handle customer inquiries: Answer calls, emails, and chats about bills, outages, meter readings, new connections, disconnections, and payment options
• Account management: Set up new accounts, update customer details, process moves, transfers, and closures
• Billing support: Explain charges, tariffs, and usage. Arrange payment plans, check for billing errors, and log disputes
• Outage & fault reporting: Log service interruptions, coordinate with field teams, and keep customers updated on restoration times
• Collections + payment advice: Remind customers of overdue balances, explain options, and direct them to financial assistance programs when needed
• Compliance: Follow utility regulations, health & safety procedures, and data protection rules
• Record keeping: Log every interaction accurately in the CRM so other teams have the full history
• Upsell/education: Share info about energy-saving programs, smart meters, or rebates that could help the customers
• Create and handle customer complaints
• Set up appointments to exchange meters to smart meters or schedules an asset replacement or faulty meter appointment

Jetblue Airline Customer Service Agent at CCI Wynberg (2023-12 – 2025-09)

• Respond to customer inquiries via phone in a professional and timely manner
• Assist customers with reservations, ticketing and flight modifications
• Provide support for travel-related issues such as cancellation, delays and baggage concern
• Staying informed about JetBlue's policies, promotions and procedures to provide accurate information
• Assisting travel agents with their inquiries

Assistant Electrician at Moahlodi Maintenance & Contractors (2019-03 – 2022-08)

• Physical inspection of electrical equipment
• Check all connection and tightening
• Safety in the workplace
• Connection of DB's and electrical components
• Maintaining of electrical equipment
• Fitting and wiring electrical equipment in enclosures as per drawing
• Fault finding on pre-wired panels
• Fault find on panel and rectify them by using different instruments
• Use hand tools and machine tools applicable to the trade
• Testing of cables electrical equipment i.e contactors, circuit breakers, press buttons, switches etc

SHE Representative Course – NOSA College (2024)

Short Course in Occupational Health and Safety – University of Cape Town (2024)

Trade Test – Qualitas Training Centre (2022)

N2- N5 in Electrical Engineering (Heavy current) – Northlink College (2018)

National Senior Certificate in Grade 12 – Aliwal North High School (2016)