Busisiwe Cele

I am an ambitious, dedicated, and passionate customer service professional who is prepared to achieve and exceed the goals of any role I undertake. I am a hard-working, self-motivated, and goal-oriented individual who consistently seeks new challenges to enhance my skills and knowledge. I enjoy interacting with people and adapt easily to different working environments.

I have strong verbal and written communication skills and am comfortable working flexible shifts and performing under pressure. With extensive experience across the energy, utilities, telecommunications, insurance, and sales sectors, I am highly motivated and results-driven. I thrive in fast-paced environments and consistently deliver service excellence while maintaining compliance and achieving targets.

I work confidently with customers and colleagues and take pride in resolving queries efficiently and professionally.

Customer Service Advisor - Huntswood – OVO Energy

(2025-11)

Providing end-to-end customer service for gas and electricity customers, processing payments, booking and submitting smart meter appointments, completing tariff changes, opening and closing complaints, following up on unresolved cases, assisting customers with meter readings, registering customers on the Priority Services Register, and supporting home moves.

Customer Service Advisor - Synergy – E.ON & E.ON Next

(2024-01 - 2024-12)

Providing customer service for gas and electricity, submitting and booking smart meter appointments, taking payments, processing tariff changes, opening and closing complaints, following up on open complaints, assisting with meter readings, registering customers on PSR, and supporting home moves.

Customer Service Advisor - Bespoke – Octopus Energy

(2023-06 - 2024-05)

Delivered full customer service support including payments, billing queries, smart meter assistance, complaint resolution, PSR support, and account management.

Customer Service Advisor - WNS – British Gas

(2022-08 - 2023-06)

Handled gas and electricity customer queries, processed payments, booked smart meter appointments, completed tariff changes, resolved complaints, registered PSR customers, and supported home move requests.

Customer Service Advisor - Kura – EDF Energy

(2021-01 - 2022-06)

Provided customer service for gas and electricity accounts, processed payments, booked smart meter installations, handled complaints, supported meter readings, and assisted vulnerable customers via PSR.

Sales Agent - Broadband Solutions – Telkom

(2020-06 - 2020-12)

Sold mobile, data, and router contracts, handled objections, ensured accurate customer information, and achieved daily and monthly sales targets.

Sales Agent - CCI

(2016-09 - 2017-08)

Sold mobile and data contracts, completed eligibility checks, handled objections, and consistently met performance targets.

Sales Consultant - The Unlimited

(2016-01 - 2016-07)

Sold month-to-month products, explained benefits clearly to customers, handled objections, and achieved sales targets.

Chemical Operator - Zeta Laboratories

(2015-04 - 2015-12)

Worked in chemical production for Unilever products, managed stock, operated machinery, met daily targets, and trained new staff.

Customer Service Advisor - First Call Group – PPI

(2014-06 - 2015-02)

Assisted customers with PPI claims, validated documentation, calculated refunds, ensured claims accuracy, and maintained clear communication.

Retentions Agent - Ignition Group – Vodacom

(2013-09 - 2014-05)

Retained customers, handled objections, met daily targets, processed customer information, and prevented contract cancellations.

Cashier - Fish Ways

(2013-01 - 2013-07)

Provided customer service, handled cash accurately, processed food orders, and maintained a clean work area.

Waitress - Wimpy

(2012-02 - 2013-01)

Delivered excellent customer service, ensured order accuracy, maintained cleanliness, and consistently engaged with customers.

Matric - Overport Secondary School (2010)

Elangeni TVET College (2011 - 2011)