Letisha Pietersen
Digital service agent
Talent
JohannesburgMember since October 19, 2026
Administration skillsTeam LeadershipQuality AssuranceData CapturingCustomer Service RepresentativeDedicated and reliableExcellent communication skillsWell organizedAbility to work unsupervised.
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Administration skillsTeam LeadershipQuality AssuranceData CapturingCustomer Service Representative
About
I can offer you over 8 years’ experience in customer service for top-tier companies, who are the leaders in their market. With this comes a great eye for detail, as well as communication and administration skills, which should make me an ideal candidate for this opening.
Experience
Digital service agent - EOH Abantu
(2017-10)
- Assisting customers via social media platforms tracking service orders
- Lodging complaints and capture data on CEP system
- 2IC Handle escalations by contacting customers.
- Quality assurance assessor.
- Supervise the team and consolidate Reports for management
- Administration
Customer service Representative - Aegis BPO outsourcing
(2014-11 - 2016-03)
- Assisting customers telephonically With enquiries for Civic services and Immigrations
- Outbound calls to customers
- Giving 1st line support for all other enquiries
- Logging customer calls and case management and ensuring that the customer is receiving accurate and consistent information.
Telkom Retentions - Aegis BPO outsourcing
(2016-03 - 2017-04)
- Assisting customers with cancellations, and retaining customers
Retentions agent - Cell C Head Office
(2017-04 - 2017-10)
- Assisting customers telephonically with cellphone upgrades and cancellations
Education
Grade 12 - Kliptown Secondary School (2013)
Skills
Digital service agent
