Malina Tlou
Customer Service Agent
Talent
JohannesburgMember since May 14, 2026
Customer ServiceProblem-solving
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Customer ServiceProblem-solving
About
Motivated and compassionate customer service professional with strong communication skills, problem-solving ability, and a genuine passion for helping people. Seeking to join a dynamic team where I can contribute to delivering excellent service and continuous client satisfaction.
Experience
Customer Service Agent - Hollard Insurance Company
(2022-01 - 2023-11)
- Assisted clients with policy queries, updates and claim registrations.
- Resolved customer complaints and provided accurate product information.
- Maintained and updated customer records on internal systems.
- Liaised with underwriting, claims and broker teams to resolve issues.
- Ensured compliance with company procedures and service standards.
Customer Service Agent - Merchants (DoorDash)
(2023-12 - 2025-07)
- Handled customer, merchant, and dasher enquiries via calls, chat and email.
- Resolved delivery issues, order errors, delays and refunds quickly and professionally.
- Provided accurate information on orders, payments and account support.
- Followed internal processes to escalate complex cases when needed.
- Maintained high customer satisfaction through clear communication and problem-solving.
Education
Matric - John Orr Technical High School (2021)
Higher Certificate in Education - Education - Stadio Higher Institution (2023)
Skills
Customer Service Agent
