Malina Tlou

Motivated and compassionate customer service professional with strong communication skills, problem-solving ability, and a genuine passion for helping people. Seeking to join a dynamic team where I can contribute to delivering excellent service and continuous client satisfaction.

Customer Service Agent - Hollard Insurance Company

(2022-01 - 2023-11)

• Assisted clients with policy queries, updates and claim registrations.
• Resolved customer complaints and provided accurate product information.
• Maintained and updated customer records on internal systems.
• Liaised with underwriting, claims and broker teams to resolve issues.
• Ensured compliance with company procedures and service standards.

Customer Service Agent - Merchants (DoorDash)

(2023-12 - 2025-07)

• Handled customer, merchant, and dasher enquiries via calls, chat and email.
• Resolved delivery issues, order errors, delays and refunds quickly and professionally.
• Provided accurate information on orders, payments and account support.
• Followed internal processes to escalate complex cases when needed.
• Maintained high customer satisfaction through clear communication and problem-solving.

Matric - John Orr Technical High School (2021)

Higher Certificate in Education - Education - Stadio Higher Institution (2023)