Memory Gundwane

Highly skilled professional with expertise in technical proficiency, resilience in stressful situations, and flexible availability. Exceptional communication proficiency and a proven team player committed to delivering outstanding service. Delivers exceptional customer experience to build loyalty and retention.

Skilled Customer

Service agent with extensive experience providing first-class service within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to professional development, achieving strong results and applying consistent best practices.

Dependable and driven, bringing strong communication skills and problem-solving abilities. Proficient in handling customer inquiries and resolving issues. Ready to deliver exceptional service and contribute positively in Customer service agent/senior role.

Customer Service Agent at Merchantscx (2024-10 – Present)

Providing exceptional customer service and resolving customer issues efficiently.

• Improved customer satisfaction by efficiently resolving complaints and issues.
• Increased repeat business through exceptional customer service skills.
• Coordinated with team members for superior customer service delivery.
• Utilised product knowledge to provide accurate information to customers.
• Maintained high standards of professionalism whilst dealing with complex situations.
• Trained new hires on company policies and procedures, facilitated smoother onboarding process.
• Resolved technical issues to improve customer experience.
• Managed high-volume customer queries simultaneously through effective multitasking.

Associate Project Administrator at Internet Solutions, Dimension Data (2019-06 – 2020-04)

Supporting team operations and providing customer service in a project administration role.

• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Oversaw daily operations to achieve high productivity levels.

Marketing and Communications Intern at Township Fleva (2017-03 – 2019-02)

Providing marketing and communications support including PR, campaigns, and social media management.

• Liaised with external PR agencies for optimal campaign execution.
• Crafted persuasive press releases to attract beneficial media attention.
• Handled event logistics ensuring smooth operations during promotions.
• Implemented SEO best practices for enhanced website traffic.
• Maintained positive relationships with existing clients for sustained business growth.
• Assisted in developing marketing strategies that significantly elevated brand profile.
• Managed social media platforms to increase brand awareness.
• Researched customer and market information to inform campaign strategy.

NQF 3 in End User Computing – Rhiza Babuyile (2016-02 – 2016-06)

NQF 2 in Call Centre Training – Rhiza Babuyile (2016-06 – 2016-12)

Matric Senior Certificate – Roshnee Secondary School (2010-01 – 2014-12)