Moipone Mofokeng
Customer service/ sales agent
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About
Experienced customer service professional with a strong management background and expertise in customer engagement. Demonstrated ability to communicate effectively and organize tasks efficiently. History of driving customer satisfaction and optimizing service workflows. Focused on providing impactful solutions and assistance.
Experience
FTD agent at DML Holdings (2026-03 – Present)
- Facilitated transactions by communicating effectively with buyers, sellers, landlords, and tenants.
- Assisted in preparing comprehensive reports for management review.
- Provided quality customer service to encourage repeat business and client referrals.
Customer service and sales at Next engage (2019-01 – 2019-12)
- Facilitated exceptional customer service by greeting guests and supporting positive experiences from arrival to departure.
- Assisted in conducting customer feedback surveys to highlight service improvement areas and foster overall satisfaction.
- Collaborated with team members to coordinate sales activities and aid in seamless customer interactions.
Customer service representative at Vodacom merchants (2017-03 – 2018-03)
- Processed returns and exchanges to meet customer needs.
- Assisted customers with inquiries to improve satisfaction.
- Organised work environment to foster a positive atmosphere for all.
Debt review customer service agent at Debt Partners (2016-05 – 2017-02)
- Assisted clients with accurate completion of debt review applications.
- Facilitated timely submission of applications to relevant authorities.
- Tracked customer accounts for updates on debt review status.
Volunteer Food Handler at South African Itemogele Primary School Nutrition Program (2023-04 – 2025-03)
- Providing nutritious meals to support children, ensuring their well-being and academic success.
- Distributing food parcels to support disadvantaged learners, enhancing their access to essential nutrition.
- Maintained a clean and organized food environment by checking for expired items and facilitating safe delivery.
- Conducted monthly stocktaking to optimize inventory management and ensure food availability.
Education
High Certificate in Management NCV Level 4 in Management – Central Johannesburg college (2011-01 – 2014-04)
Grade 11: High school diploma – Chris Jan Botha Secondary School (2006-01 – 2008-04)
