Nomathemba Gamede
Customer Service agent
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About
I am a motivated Customer Service Agent with experience in day-to-day call centre operations. I am recognised for my reliability, willingness to learn, and ability to work well with both customers and colleagues. I have experience at CSR Holdings, Alteram Solutions, Webhelp Outsourcing, and Ncubelnc.
I hold a Contact Centre Operation NQF Level 4 certificate, an Office Administrator Certificate, and a Payroll Administrator Certificate (SAGE). I am looking to contribute to a forward-thinking organisation and grow professionally while adding value to the team.
Experience
Customer Service Agent at CSR Holdings (2024-11 – Present)
- Deal with incoming calls and assist customers with queries and complaints regarding their internet accounts
- Provide solutions to customer issues
- Connect and disconnect internet connections
- Advise customers on the best options for their internet accounts
Customer Service Agent at Alteram Solutions (2023-06 – 2024-10)
- Assist clients with portal registration
- Help clients submit applications for UIF claims and payment continuation
- Advise clients on required documents and application turnaround times
- Check claims and payment status on the system
Customer Service Agent at Webhelp Outsourcing (2022-09 – 2023-01)
- Assist customers with placing orders online
- Track order status and cancel orders
- Answer queries and complaints regarding orders
- Update account information
Customer Service / Debt Collector Agent at Ncubelnc (2020-10 – 2022-01)
- Educate debtors about the consequences of non-payment
- Negotiate settlements and higher payment arrangements
- Handle outbound calls on the dialler
- Deal with customer queries and complaints
Education
National Senior Certificate in Grade 12 – Vulindlela Secondary School (2014)
