Rasheedah Crombie
Customer Service Agent
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About
Experienced customer service professional with 17 years of experience in customer support, medical aid administration, and call centre environments. Skilled in handling high-level queries, member support, inbound and outbound calls, and administrative functions. Passionate about helping clients professionally and efficiently while striving for service excellence.
Experience
Customer Service Agent at Boomerang Contact Centre (2025-07 – 2025-11)
- Handled customer service queries in a fast-paced call centre environment.
- Assisted customers telephonically with professionalism and empathy.
- Managed general call centre duties and customer support.
Customer Service / Medical Aid Administration at Medscheme Holdings (2012-01 – 2023-12)
- Handled inbound and outbound calls for GEMS Medical Aid.
- Managed high-level member queries and back-office administration.
- Worked closely with claims assessors and medical aid processes.
- Experience with Nexus, Gexus, UMS, and Oracle systems.
- Assisted with pre-authorisation and member support functions.
Training Coordinator / Branch Administrator / Retail Liaison at Softline Pastel Payroll (2006-01 – 2012-12)
- Provided administrative and customer support functions.
- Relieved reception duties when required.
- Coordinated training schedules and client communication.
Education
Matric
NQF Level 5 in Generic Management in Generic Management – Conamara
