Refilwe Ferland

I am a energetic, ambitious individual who has developed a mature and responsible approach to any task that I partake in, or any situation that I am presented with. With over five years of experience in the service providing industry, I am excellent in working with others to achieve a certain objective on time and in a professional manner.

Customer Service Agent at Paricus (2023-10 – 2024-11)

• Providing information about products or services, resolving issues, and handling complaints.
• Interacting with customers through various channels like phone, email, chat, and social media.
• Identifying and addressing customer needs, finding solutions, and escalating complex issues.
• Ensuring positive customer experiences and building strong relationships.
• Maintaining accurate records of customer interactions and feedback.

Server/ Waitress at Spur Steak Ranches (2021-10 – 2023-03)

• Setting up dining room.
• Welcoming and greeting guests.
• Taking and placing guest orders.
• Carrying trays and serving food and beverages.
• Ensured the proper set up of all side stations in the outlet.

Promoter at JR Promotions (2020-06 – 2021-10)

• Demonstrated and provided information on promoted products and services.
• Created a positive image of products and persuaded customers to use it.
• Distributed product samples, brochures and flyers.
• Set up booths and promotional stands to deliver services.

Server/ Waitress at Spur Steak Ranches (2017-10 – 2020-01)

• Setting up dining room.
• Welcoming and greeting guests.
• Taking and placing guest orders.
• Carrying trays and serving food and beverages.
• Ensured the proper set up of all side stations in the outlet.

Grade 11