Ridwaan Abrahams

I believe that it is twice as hard to attract a new customer as it is to maintain an existing one. Unfortunately, many businesses often overlook this fact. Delivering high-quality responsive service is vital in business and that is exactly what I'll deliver when you hire me.

As my CV indicates, I have worked in the autobody industry for more than Fourteen years, so you won't have to go to great expense training me. In addition, I have learned how to deal with a wide variety of people, from the passive person to the aggressive one. In every case, I assess their needs and how the business can assist them most effectively.

The vast majority of my customers have walked away content. More importantly, they have returned to business with us again. I have valuable skills to offer your organisation and can add a great deal of value and input.

Business Manager at ABSA (2008-03 – 2009-06) • Assist small business Career Growth clients with transactions relating to telephone banking & internet banking, Identify trends. Booking of appointments with branch managers.

• Outbound retention and courtesy calls.
• 2IC to team leader, assisting with leadership duties such as Quality assessments on customer calls, hosting coaching sessions with colleagues.

Floor

Manager at Speedline Autobody (2009-07 – 2013-04) • Floor Manager • Stock control • Workshop maintenance • Colour matching • Sourcing new business • Ensuring quality of work is up to standard and all deadlines are met. Self Employed at Extreme Autobody (2013-04 – Present) • Sourcing new business • Invoicing • Quotations • Spray painting • Customer relations • Salary processing • Quality assurance • Disciplinary Tasks • Appointment booking. Workflow management

Grade 12 in Highest Standard Matric (Grade 12) Year – Florida Park High School (2002 – 2002)