Sibusiso Madida

I am a sale oriented professional with expertise on client relationship management processes, customer satisfaction and retention. I have good communication skills as well as Interpersonal skills, I always put my customers’ needs first. I possess good knowledge of the sales and marketing industry and can strongly say I have learned a lot from my most recent job position at MTN

I exceeded my targets on my previous roles and gained respect from my previous management and Co-workers through effective communication and being a good team player at all times.

I am currently working as a customer care consultant/Account management specialist for MTN Business (EBU). Our main aim is to Identify new business opportunities, networking and sending through value propositions to prospect clients. Key responsibilities include:

• New Business development.
• Client Meetings.
• Proposals and Presentations.
• Pipeline management.
• Providing input into operational and promotional planning which will ensure revenue.

• Monitoring growth opportunities through Competitor activity scanning and feedback

• Recommending ways to exploit new opportunities to grow the Business further.
• Account management.
• Maintaining a thorough knowledge of Commercial Terms of Agreements and managing

• Sales of MTN / Mia Telecoms Products.
• Working to set targets.
• Customer service and liaison.

I currently possess a 3-year Diploma in marketing management.