Silindokuhle Ntuli

FAIS Compliant- Short term products (GAP cover, Medical Insurance). Setting payment arrangements for premiums that are missed (Debi- check, billing cycles). Resolving customer queries.

Customer Service Consultant - Talksure (Pty) Ltd

(2023-10)

• FAIS Compliant- Short term products (GAP cover, Medical Insurance).
• Setting payment arrangements for premiums that are missed (Debi- check, billing cycles).
• Resolving customer queries.
• Updating and maintaining excel spreadsheets, word documents and pdf documents daily.
• Resolving customer queries to drive client retention.
• Liaising with 3rd parties to resolve customer queries.
• Overcome objections by applying advanced training and persuasion techniques.
• Meeting weekly and monthly deadlines.
• Resolving customer queries/complaints through telephone and email communications. Issuing refunds.
• Ensure clients are attended to promptly via phone and email.
• Escalating complex queries to different departments and 3rd parties.

MultiChoice Sales Agent - Talksure (Pty) Ltd

(2023-06 - 2023-09)

• Sold Dstv insurance
• Sold funeral cover

Sales Consultant - WNS

(2019-01 - 2022-12)

• Telkom products, Mobile, Fibre, DSL copper lines, Landlines
• Dealing with inbound and outbound line
• Manage technical queries, Billing queries, Installation of Fibre and DSL
• Liaising with 3rd parties, Vumatel, Open serve, Link Africa technicians to resolve client queries.

Sales Consultant - Ignition

(2016-01 - 2018-10)

• Outbound cold calling
• Sold Mtn and Vodacom cell phone contracts
• Sold Mtn data sim deals

RE 5 - Moonstone College

Class of Business - Short term personal lines

Matric - Gawozi High School