Sinovuyo Mdingi

CUSTOMER SERVICE AGENT

Talent

Cape TownMember since September 3, 2026

CommunicationCustomer ServiceActive listeningProblem SolvingZendeskCustomer AppSalesforce

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CommunicationCustomer ServiceActive listeningProblem SolvingZendesk

About

Energetic Customer Service Representative with 3+ year experience dealing with complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Experience

Data Capturer at Sunbird Perfumes (2014-01 – 2019-08)

Customer Service Agent at Debt In (Instacart USA) (2022-02 – 2023-10)

Billing concerns
Resolved Technical issues
Upsold and Cross sold service
Phone, Chat, Email
Track Orders

Customer Service Agent at Concentrix (DishTVNet USA) (2023-10 – 2025-01)

Customer Service Agent at WNS (Farmers Insurance) (2025-02 – 2025-06)

SME (Subject Matter Expert) at Debt In and Concentrix

SME at Debt and Concentrix In for 1 year where I dealt with escalations, managed agents performance, provided feedback & coaching to agents. Listened to calls, did role plays to assist agents get familiar with the product.

Education

Grade 12 – Zisukhanyo SSS (2016)

Skills

CUSTOMER SERVICE AGENT

Reviews

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