Slindile Marley
CUSTOMER SERVICE AGENT
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About
Motivated and empathetic Customer Service Agent with hands on 6 months experience in technical support for internet routers and Wifi connectivity issues. Adept at troubleshooting, resolving customer concerns and ensuring high level of customer satisfaction. Seeking to leverage strong communication and problem solving skills in a dynamic customer focused environment. 6 months Skilled Betting Terminal Operator with experience in fast-paced retail and gaming environments.
Experience
Customer Service Agent at CCI (2025-02 – 2025-07)
CAMPAIGN - Frontier Technical Support. Provided technical support to customers experiencing internet connectivity issues, including troubleshooting routers and Wi-Fi.
- Assisted customers with service upgrades and equipment changes.
- Guided customers through step by step solution such as unplugging, resetting and reconnecting devices to restore service.
- Booked technicians for on-site support when remote troubleshooting could not resolve the issue.
- Maintained detailed records of customers interactions and solution provided, ensured follow up and customers satisfaction.
Betting Terminal Operator at Hollywoodbets (2023-07 – 2023-09)
Skilled Betting Terminal Operator with 6 months of experience in fast-paced retail and gaming environments. Handling large amounts of cash. Ability to efficiently operate self-service.
- Processed customer bets and generated tickets sales
- Maintained the betting machines.
- Handle hard customers.
- Empathy and Patience, maintained positive attitude even on changing situations
Education
Matric National Senior Certificate – THORNWOOD SECONDARY SCHOOL (2018 – 2022)
Bachelor of Education in Senior Phase and FET – UNIVERSITY OF SOUTH AFRICA
