Tebogo Moiloanyane

Motivated and reliable customer service and administration professional with experience in customer communication, data capturing, employment verification, market research and telephone-based customer engagement. Skilled in communicating professionally with customers and clients, handling information accurately and maintaining confidentiality. Currently developing experience in lead generation and sales through Commza/Call On Me Marketing, while studying AWS Cloud Practitioner through AWS Skill Builder.

Eager to continue developing professionally and build a career in IT and customer support.

Lead Generation Agent at Commza / Call On Me Marketing (2026-09 – Present)

• Engaging with customers through telephone-based lead-generation activities.
• Following structured call scripts and professional communication procedures.
• Identifying potential customer interest and gathering relevant information.
• Handling customer questions and objections professionally.
• Following POPIA and required consent procedures when handling customer information.
• Developing sales, communication, active listening and customer engagement skills.

Market Researcher / Interviewer at Plus94 Research (2023-09 – 2026-05)

• Conducted telephone interviews and market research surveys.
• Captured and verified customer information accurately.
• Communicated professionally with customers during telephone interactions.
• Maintained accurate records and handled information confidentially.
• Met daily and project targets while working independently and as part of a team.

Employment Risk Specialist (Contract) at MIE Employment Risk Management (2022-11 – 2023-02)

• Conducted employment, qualification and background verification.
• Communicated with local and international clients and employers by telephone and email.
• Requested, confirmed and followed up on employment information.
• Assisted with documentation for visa and international employment applications.
• Maintained confidential records and worked within required turnaround times.

NC(V) Level 4 in Office Administration – South West Gauteng College (2019-01 – 2021-12)

NQF Level 4 Technical Support Learnership (Incomplete) in Technical Support – Sparrow FET College (2022-01 – 2022-10)