Thobile Ngwenya

I’m writing this letter to convey my interest in the open position of call center representative. I’m sure I can make many excellent contributions to the team at Job Resource Center due to my past experience in this type of work and my desire to continue building up my career.

I would like to take this opportunity to provide you with an overview of my qualifications that make me a great candidate for this position. I have the following skills:

•I have 7years of experience working in the customer service field. During this time I have learned how to identify and solve problems in an efficient and professional manner.

•My computer skills include but are not limited to working with a variety of software programs such as MS word, Excel and Outlook.

•My excellent reading, writing and verbal skills make communication with management, co-workers and customers easy and pleasant.

•I have the ability to multi-

task to meet deadlines while still providing excellent customer service.

I worked as a call center director for approximately 7years and have the ability to learn quickly and follow directions to the letter. I’m self-motivated, energetic.

Thank you

7 years customer service experience

National banking certificate