Zodwa Thobejane

I have a well-rounded background in problem solving skills and refined talents in access customer support and reporting writing organizing, coordinating skills. Additionally, I am a proven expert in communication and consistent collaborator. My previous roles have strengthened my abilities in decision-making and customer service, including a focused attention to detail and accuracy.

• Provide software support on all company related software packages external and internal
• Generation of reports and reporting on all support activities to management
• To perform quality assurance checks in order to prevent issues reoccurring
• To own customers issues through to resolution and to recognize when to escalate
• Ability to multi-task, interpersonal and communication skills, organizing skills, problem solving skills, ability to learn quickly 
• Remote on users pc’s/laptops/installations
• Telephone and email support to all dealers
• Providing 1st & 2nd line support (internal and external)
• Training users on all New Systems
• Maintain great communication skills with customers
• Working with agreed SLA time frame
• Monitor System Performance
• Exposure to SQL, Linux & My SQL Tool
• Maintaining in-house Systems
• Monitor System Performance 
• Ability to use innovation and traditional methods to develop technical solutions to both simple and more complex problems
• Setup security Policies for users

Bachelor of commomerce in financial management UNISA 2023 - present

Diploma Assistant Accounting 1999