Heritron Mvunzi

Friendly and dependable bilingual customer service professional with experience assisting customers in fast-paced environments. Skilled at communicating with diverse customers, resolving concerns professionally, working efficiently under pressure, and maintaining clean and organized workspaces. Quick learner who enjoys working as part of a team and delivering excellent customer experiences.

Sales Representative at Vidéotron (2025-05 – 2026-05)

• Assisted dozens of customers daily while delivering friendly and professional service.
• Identified customer needs and recommended appropriate products.
• Resolved customer questions and concerns with patience and professionalism.
• Worked independently while consistently achieving daily performance goals.
• Adapted communication to different customer personalities and situations.
• Maintained a professional appearance and represented company standards at all times.

Community Bike Assistant at Vanier Community Centre (2024-06 – 2024-08)

• Welcomed visitors and provided excellent customer service.
• Managed equipment rentals and maintained accurate inventory records.
• Maintained a clean, organized, and safe workspace.
• Assisted multiple customers efficiently during busy periods.
• Worked collaboratively with team members to support community events.
• Demonstrated initiative by helping wherever needed.

Computer Programming in Computer Programming – La Cité Collégiale

Ontario Secondary School Diploma – Collège Samuel-Genest (2025)