Amanda Palmer

Mature healthcare professional with 10+ years of experience in medical office administration and clinic operations, including progressive responsibility in clinic coordination, staff leadership, training, patient services, billing, referrals, inventory, and day-to-day operations. A collaborative and supportive leader who prioritizes positive team dynamics, meaningful collaboration, and employee well-being and development. Committed to fostering an environment where staff feel valued, supported, and empowered to succeed, while maintaining high standards of professionalism, confidentiality, organization, and patient-centred care.

CLINIC COORDINATOR / MEDICAL OFFICE ASSISTANT - Rejuvenation Dermatology - Calgary, AB

(2023-09)

Clinic Coordinator since February 2025

• Supports daily clinic operations, patient flow, scheduling, intake, triage, and administrative workflows within a busy dermatology practice.
• Supervises and trains reception, medical assistants, and support staff while promoting consistent processes, accountability, and high-quality client service.
• Manages high-volume patient communication, including new client inquiries, appointment booking, confirmations, follow-up, and issue resolution.
• Takes ownership of client concerns from initial inquiry through resolution using sound judgment, empathy, and professionalism.
• Manages medical supplies, skincare products, equipment, inventory, and vendor relationships to support uninterrupted clinic operations.
• Provides operational support to leadership and contribute to improving clinic processes and efficiency.

MEDICAL OFFICE ASSISTANT / MOTOR VEHICLE ACCIDENT MANAGER / OPERATIONS ASSISTANT - Pro Health Chiropractic and Physiotherapy - Calgary, AB

(2019-09 - 2023-09)

• Supported daily clinic operations, scheduling, inventory, administrative workflows, and overall client experience.
• Served as a key point of contact for client inquiries and concerns, successfully resolving issues through active listening, empathy, and effective communication.
• Supported managers with staff training and implementation of best-practice policies and procedures.
• Created and implemented an improved MVA intake, retention, documentation, and billing system, making the process more efficient for both clients and the clinic.
• Managed MVA client files and acted as liaison with major insurance companies, ensuring accurate documentation and timely communication.
• Identified opportunities to improve clinic processes and independently implemented systems that supported operational efficiency.
• Contributed to business development by actively promoting clinic services and generating new client inquiries through community networking.
• Communicated effectively with staff, physicians, managers, insurers, and clients while managing competing priorities.

MEDICAL OFFICE ASSISTANT - Foothills Primary Care Network - Calgary, AB

(2018-09 - 2019-09)

OFFICE ASSISTANT / SCHOOL ASSISTANT - Calgary Board of Education - Calgary, AB

(2014-09 - 2018-09)

Bachelor of General Studies - Sociology Major - Athabasca University (2024)