Subrata Talukder
Medical Office Assistant
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About
Detail-oriented Medical Office Assistant with hands-on experience in Alberta Health Services (AHS) settings, including patient registration, appointment coordination, and EHR (Epic Connect Care) management. Strong ability to manage high-volume front desk operations while maintaining accuracy, confidentiality, and excellent patient service. Committed to supporting healthcare teams through efficient administrative coordination and compassionate patient interaction.
Experience
Admin Support III (Medical Office Assistant) at Alberta Health Services – Village Square Community Health Centre (2026-05 – 2026-06)
- Managed patient check-in, registration, and appointment scheduling using Epic Connect Care
- Handled high-volume phone calls, assisting patients with bookings, cancellations, and inquiries
- Coordinated patient flow by communicating effectively with physicians and clinical staff
- Accurately entered patient data, including vaccine records, into EMR systems
- Maintained office inventory and monitored medical storage requirements (e.g., fridge temperatures)
Front Desk Attendant at Tim Hortons (2021-10 – 2025-11)
- Delivered consistent, high-quality customer service in a fast-paced, high-volume environment
- Managed customer interactions efficiently while maintaining accuracy and professionalism
- Developed strong communication and multitasking skills transferable to healthcare administration
Assistant Town Planner (Data & Administrative Support) (2015-01 – 2019-02)
- Managed data collection, documentation, and reporting using GIS tools
- Coordinated with multidisciplinary teams and maintained accurate project records
Senior Officer (Customer Service & Administration) at Sonali Bank Limited (2012-01 – 2014-12)
- Assisted clients with transactions, account services, and documentation with high accuracy
- Maintained detailed records and handled daily financial reporting
- Built strong client relationships through clear communication and problem resolution
Education
Certificate in Medical Office Assistant & Unit Clerk – Bow Valley College (2026-06)
Bachelor in Applied Geographic Information Systems – SAIT (2021)
Bachelor in Urban & Regional Planning – BUET (2004)
