Carly Fournier

Customer-focused professional with over eight years of experience delivering exceptional customer service, building strong client relationships, and working in fast-paced retail and hospitality environments. Skilled at identifying customer needs, explaining products and services, handling transactions, and providing personalized recommendations. Strong technical proficiency with Microsoft Office and digital payment systems, with a passion for helping customers make informed decisions.

Eager to transition into a sales-focused role where strong communication, relationship-building, and customer engagement skills can contribute to business growth.

Food & Beverage Server / Cook - Timberwolf Golf Course - Garson, ON

(2024-09 - 2024-12)

• Delivered exceptional customer service to members and guests during daily operations and large events.
• Built rapport with customers while promoting menu items and special event offerings.
• Processed customer transactions accurately using POS systems.
• Worked efficiently in a fast-paced environment while maintaining professionalism.
• Assisted with catering events requiring excellent communication and organization.

Line Cook - J's Roadhouse - Greater Sudbury, ON

(2023-01 - 2024-09)

• Worked collaboratively in a high-volume customer-focused environment.
• Prioritized customer satisfaction by ensuring timely and accurate order preparation.
• Demonstrated strong organization, multitasking, and problem-solving abilities.
• Operated POS and coordinated takeout and Skip the Dishes orders.

Sous Chef - Le Bistro - Greater Sudbury, ON

(2022-04 - 2022-07)

• Coordinated catering events serving over 100 guests.
• Communicated directly with customers regarding event requirements.
• Planned inventory and purchasing while maintaining quality standards.
• Demonstrated leadership by coordinating daily kitchen operations.

Line Cook - Overtime Sports Bar & Grill - Greater Sudbury, ON

(2020-03 - 2023-01)

• Delivered consistent customer-focused service during high-volume periods.
• Maintained strong teamwork and communication while meeting service expectations.
• Managed responsibilities independently during closing shifts.

Additional Customer Service Experience - Tim Hortons, Boston Pizza, Wendy's

(2014-01 - 2020-12)

• Assisted hundreds of customers daily while delivering friendly service.
• Recommended menu items and promotions to increase sales.
• Processed cash, debit, and credit transactions accurately.
• Resolved customer concerns professionally.
• Built strong interpersonal skills through continuous customer interaction.

Diploma - Early Childhood Education - Cambrian College

High School Diploma - Lockerby Composite School