Naeem Bayzid

Customer-focused professional with 10+ years of experience in sales, telecommunications, and customer service. Proven ability to build strong customer relationships, drive sales growth, resolve complex issues, and support business objectives. Experienced in team leadership, performance reporting, and cross-functional collaboration. Proficient in Salesforce, Statflo, Power BI, and Microsoft Excel.

Wireless Sales Supervisor at Staples (2026-02 – Present)

• Lead the wireless department, driving sales performance and consistently achieving daily, weekly, and monthly sales targets.
• Supervise, train, and coach team members on wireless products, sales techniques, and customer engagement strategies.
• Provide expert guidance to customers on mobile devices, wireless plans, accessories, and technology solutions to meet their needs.
• Monitor key performance metrics and provide sales reporting and insights to management.
• Conduct follow-up communications with customers to gather feedback and identify opportunities for additional product and service sales.
• Support recruitment, onboarding, and development of new associates within the department.
• Recognized for maintaining a high level of accuracy and customer satisfaction scores.

Wireless Consultant at Staples (2023-07 – Present)

• Manage end-to-end wireless sales and service operations, including order processing, activations, and troubleshooting for business and retail customers.
• Investigate and resolve order and delivery issues, ensuring timely communication and optimal customer satisfaction.
• Generate and analyze sales and performance reports using Excel and internal systems to support management decision-making.
• Collaborate with internal departments and carriers to streamline service processes and resolve customer escalations efficiently.
• Recognized for maintaining a high level of accuracy and customer satisfaction scores.

Team Leader - Sales & Customer Experience at Grameenphone Ltd (2020-07 – 2023-02)

• Led a team of 10–15 associates, managing day-to-day service operations and KPI performance.
• Conducted coaching, training, and competency-based interviews to maintain high team performance.
• Resolved escalated business client issues and coordinated with internal teams for solutions.
• Partnered with training, quality assurance, and operations teams to improve service processes.
• Facilitated team meetings, workshops, and performance reviews.

Assistant Officer - Technical Sales & Support at Huawei, Grameen Telecom (2017-01 – 2020-06)

• Led sales of Huawei devices and accessories, ensuring optimal customer experience
• Provided training and guidance to team members on sales strategies and troubleshooting techniques.
• Manage the full lifecycle of customer orders, keep inventory update and reporting store status on CCP system.

Engineer - Technical Support & Sales at SAMSUNG Fair Solution LTD (2015-01 – 2016-12)

Awarded Best New Staff (2016) for outstanding technical support and customer service

• Provided hardware service and software support for Samsung mobile devices
• Utilized the Samsung GSPN system to update customer data and ensure issue resolution.
• Conducted weekly sales and performance analysis to identify business growth opportunities

Bachelor of Science in Electrical and Electronics Engineering – Green University Bangladesh (2021-11)

Diploma in Engineering Electronics – Bogura Polytechnic Institute (2016-01)