Emma Quapp

Energetic and personable customer service professional with over 7 years of experience in fast-paced hospitality and retail environments. Highly skilled in creating lasting customer relationships, managing pressure with a calm and positive attitude, and setting the tone for welcoming, high-vibe atmospheres. Driven, adaptable, and community-minded with a strong passion for people-focused work.

Manager / Barista - Family-Owned Coffee Shops - Chilliwack, BC

(2022-01)

• Manage day-to-day operations, lead staff, and set a warm, inclusive tone
• Developed customer loyalty through authentic engagement and consistency
• Coordinated and hosted local events to grow community presence
• Created operational systems to streamline service and improve team performance

Server & Host - The Offy Bistro - Chilliwack, BC

(2022-01 - 2023-12)

• Served and hosted in a fast-paced, high-traffic restaurant setting
• Maintained upbeat energy and calm under pressure during peak hours
• Contributed to a positive team culture and consistent guest satisfaction

Server & Takeout / Host - White Spot - Chilliwack, BC

(2019-01 - 2021-12)

• Progressed from host to takeout and eventually server
• Adapted quickly to all front-of-house roles with precision and grace
• Managed multiple tables while maintaining high service standards

Cashier & Floor Associate - [Store Name] - Chilliwack, BC

(2015-01 - 2018-12)

• First job at 15; developed strong customer rapport and work ethic
• Rotated through all store departments and learned under pressure
• Recognized for creating customer loyalty and consistent service

High School Diploma - Chilliwack Secondary School (2019-06)

Personal Trainer Certification - Personal Training (2025-10)