Customer Service Representative
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With over 7 years of experience delivering exceptional telephone support and resolving complex client inquiries within the banking and telecommunications sectors, I am eager to leverage strong problem-solving skills, expertise in navigating sophisticated digital systems, and dedication to seamless service delivery to enhance overall client experience.
Customer Service Representative at Citibank Canada
Specialized in providing 1st level telephone support to a diverse portfolio of banking clients. Became highly proficient in guiding users through digital banking platforms, troubleshooting technical navigation issues, and acting as a point of escalation for complex payment and transaction investigations. By maintaining meticulous historical records within CRM databases and actively sharing system knowledge with peers, consistently contributed to improved first-call resolution rates and ensured the team had accurate data needed for secondary escalations.
Customer Service Representative at Bell Communications
Handled both high-level telephone and in-person support. Successfully navigated detailed telecommunications databases to process critical account modifications and resolve complex billing complaints.
