Jenna Lawson

Motivated and reliable, recent graduate with strong customer service, administrative, and teamwork experience. Excellent communication, organizational, and problem-solving skills, eager to learn, support teammates, and contribute to the team's success.

Office Assistant -Associate Dean's Office - McMaster University - Hamilton, ON

(2023-08 - 2024-09)

• Assisted students with inquiries regarding degree requirements and academic policies, providing accurate and timely support.
• Scheduled and coordinated student appointments while helping the office run smoothly and provide a positive student experience.
• Maintained and updated academic records and degree requirement information using Microsoft Excel.
• Managed confidential student information with accuracy and attention to detail.
• Recognized by staff for professionalism, leadership, efficiency, and commitment to student service.

Sales Associate - Aritzia - Hamilton, ON

(2023-05 - 2023-08)

• Helped customers find products that fit their needs and style, creating a personalized and positive shopping experience.
• Worked as part of the team to meet store goals while helping with merchandising, inventory, and daily store operations.
• Resolved customer inquiries and concerns professionally and efficiently.

Server - Lumina Resort, Lake of Bays - Huntsville, ON

(2021-06 - 2021-08)

• Provided friendly and efficient customer service in a fast-paced environment.
• Managed multiple tables while ensuring accuracy and attention to detail.
• Handled customer concerns professionally and resolved issues promptly.
• Processed payments and maintained accurate cash handling procedures.

Honours Bachelor of Arts (Hon. B.A.) - Indigenous Studies & Anthropology - McMaster University (2025)