Jjenus.x

Relationship-driven professional with a track record in business development, sales, and stakeholder management across client and guest relationships. Experienced in identifying and engaging new contacts, managing relationships end-to-end, and driving measurable results in fast-paced, target-driven environments. Founder of an early-stage startup with hands-on go-to-market experience. Bilingual (English/Cantonese) and comfortable managing competing priorities under tight deadlines.

Manager of Business Development - LARC Macau - Macau

(2024-01 - 2025-12)

• Managed relationships and stakeholder communication across VIP clients, internal teams, and external partners, applying client data to personalize service and offers
• Proactively identified, sourced, and re-engaged clients, developing new promotions and creative ideas to drive acquisition and retention — comparable to building and maintaining a reliable talent/client pipeline
• Planned and produced video content leading the property's social media and marketing strategy, driving $100K+ in incremental revenue through content-led client acquisition
• Conducted market analysis to inform business development priorities and client offerings

Influencer Partnerships (Freelance) - Social Media Company

(2023-01 - 2024-12)

• Sourced and reached out to influencers to arrange brand collaborations, negotiating terms and managing the relationship end-to-end — directly comparable to sourcing and engaging candidates

VIP Host - The Londoner Macau - Macau

(2023-01 - 2024-12)

• Provided high-touch customer service and relationship management for VIP guests, coordinating individual needs and applying guest data to personalize service

Front Desk & Concierge - The Londoner Macau - Macau

(2021-01 - 2022-12)

• Delivered frontline customer service, managing guest needs and expectations under time pressure

Founder - Zenchaa (Wellness Tech Startup)

(2025-01)

• Built and lead an early-stage startup delivering Traditional Chinese Medicine (TCM) constitution-based herbal tea recommendations, developing brand positioning and go-to-market strategy from the ground up
• Conducted customer discovery and market research identifying stress and sleep as dominant customer needs; defined a beachhead segment already familiar with herbal and TCM products
• Secured a $2,000 CEWIL Canada grant for go-to-market execution; applicant, Women's Net competition

Content Creator & Model - Independent

• Lifestyle, beauty, and fashion content creator and UGC producer; executed paid brand partnerships with fashion, beauty, and hospitality brands

Earlier Experience - LOK I · Maison Coffee Macau - Macau

(2021-01 - 2024-12)

• Tutoring and employee onboarding/training design while completing undergraduate studies

Master of Engineering Innovation and Entrepreneurship - MEIE - Toronto Metropolitan University (2027-01)

Bachelor of Hotel Management - Hotel Management - Macao University of Tourism (2020-06 - 2024-06)