Joey Calinog

I am able to work well both in a team environment as well as using own initiative.

February 2015 - April 2020

Store In Charge

Gulf Greetings General Trading LLC, Dubai , United Arab Emirates

• Tracked store inventory and ordered new products to prevent shortages.
• Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
• Checked incoming materials for quality and quantity against invoices, purchase orders, packing slips and other documents.
• Established an efficient inventory management system to maximize sales and reduce costs.
• Created weekly staff rosters.
• Assist the sales team to reach the monthly sales target.
• Trained newly hired staff.
• Handling cash registers when needed.
• Solved problems and resolved conflicts for team members and customers.
• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Arranged store cleanings and renovations during periods of low customer traffic.

April 2012 - February 2015

Sales Associate - Dubai Mall

Gulf Greetings General Trading LLC, Dubai , United Arab Emirates

• Attending to the needs of the customers.
• Providing the necessary information required by the customer regarding the items.
• Keeping the designated area orderly and presentable.
• Promoting particular items on sale/offer.
• Operated POS to handle purchases, refunds, and exchanges for customers.
• Met merchandising standards by keeping stores stocked and products in stock.
• Scanning supplier invoices and stock transfers from warehouse and shop to shop.
• Troubleshoot POS and train the newly hired to familiarize themselves with the POS system.

October 2008 - September 2011

IT / Technical Support

Mirof Comlink, 4th Floor Fortune, Pasig City, Philippines

• Administration and creation of email accounts.
• Backup and secure the database regularly.
• Maintained all computers performance smooth and stable.
• Installation and monitoring of CCTV cameras within company premises.
• Assured that the machines of the CCTV are in good working condition.
• Prepares purchasing requests for materials needed for each project.
• Create daily reports for operations.
• Responsible for IT infrastructure including, Active Directory, desktop management, security software, antivirus solutions and network devices
• Performed routine maintenance on computers including installation of updates, patches.
• Conducted regular system backups to minimize data loss due to unexpected events.
• Provided technical assistance and support to customers with network, hardware, and software issues.
• Provided guidance on best practices for utilizing IT resources efficiently.
• Utilized remote desktop tools to configure user settings and troubleshoot technical issues of all Shakey's branches.

November 2007 - March 2008

Technical Support

EXPERCS, INC, Makati City, Philippines

• Maintain the smooth and consistent performance of all computers.
• Assured that all computers are virus free.

1 Created user accounts and assigned access privileges based on individual requirements.

• Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
• Repaired computer hardware components.
• Configured and tested new hardware and software.

2006 to 2008

Associate In Network And Telecommunication Technology.

AMA Computer Learning Center, Mandaluyong Philippines.