Kuldip Narvariya

Client Success Manager with 5+ years of experience managing complex, high-touch client engagements across healthcare, fintech, and service-driven environments. Proven ability to guide 30–40 concurrent clients through structured, multi-phase workflows, ensuring timely execution and strong client outcomes. Skilled in onboarding, implementation, stakeholder coordination, and SLA-driven support.

Known for strong communication, high emotional intelligence, and the ability to support clients through sensitive, high-stakes situations. Thrives in fast-paced, ambiguous environments requiring ownership, organization, and cross-functional collaboration

Senior Client Success Manager at McKesson (2023-08 – Present)

• Managed a portfolio of 40+ enterprise clients simultaneously, guiding them through complex onboarding, integration, and operational workflows across healthcare systems.
• Led end-to-end implementation processes, including EHR integrations (Epic, Cerner, Athenahealth), coordinating with engineering, compliance, and client stakeholders to ensure timely delivery.
• Acted as the primary point of contact for clients, managing communication, expectations, and progress across multi-phase engagements.
• Developed and executed structured workflows for onboarding, issue resolution, and lifecycle management, improving turnaround time and consistency.
• Handled high-priority and sensitive escalations, partnering with cross-functional teams to resolve issues efficiently while maintaining strong client trust.
• Facilitated executive-level check-ins to align on timelines, deliverables, and next steps across ongoing client engagements.
• Built standardized playbooks for onboarding, escalation handling, and workflow execution, improving team efficiency and scalability.
• Mentored junior team members on client communication, workflow management, and handling complex client scenarios.

Client Success Manager at Capital One (2021-07 – 2023-07)

• Managed 30+ client engagements across fintech, lending, and insurance verticals, overseeing onboarding, implementation, and ongoing support workflows.
• Coordinated cross-functional teams including product, engineering, and compliance to ensure smooth execution of client deliverables.
• Guided clients through implementation lifecycles, including product setup, UAT cycles, and go-live readiness.
• Streamlined onboarding and implementation processes, reducing delays and improving overall client experience.
• Built internal dashboards to track client progress, open issues, and workflow status, enabling proactive management of accounts.
• Maintained consistent client communication, ensuring alignment on timelines, expectations, and deliverables.
• Collected and translated client feedback into actionable insights for product and process improvements.

Customer Service Associate at ModSquad (2020-01 – 2021-06)

• Managed high-volume client interactions across chat, email, and social channels while maintaining strong CSAT and SLA adherence.
• Handled sensitive customer issues and escalations with empathy, clear communication, and effective problem-solving.
• Balanced multiple concurrent requests in a fast-paced environment while maintaining quality and responsiveness.
• Achieved high first-contact resolution by identifying root causes and providing clear, actionable solutions.
• Documented recurring issues and contributed to process improvements that reduced repeat inquiries.
• Supported onboarding of new team members by sharing best practices for communication and escalation handling.

Diploma in Business Administration – Conestoga College (2018-09 – 2020-04)

Bachelor of Commerce in Advanced Accounting and Auditing – G.L.S University (2014-06 – 2017-04)