Lola S

Over 25 years experience in Human Resources (HR) and Organizational Development (OD) leadership and management in both for-profit and non-profit sectors. Creative thinker with an exceptional track record in strategic conceptualization, design and implementation of HR and OD initiatives. The successes achieved under my leadership/management have contributed to awards such as Canada's Top 100 Employers and 10 Most Admired Cultures. Trilingual - English, Spanish, French (Advanced level).

Co-Founder, Head HR & OD Solutions - Aliciainc Consulting - Canada

(2018-01)

As Head of HR solutions, I oversee and implement all aspects of Aliciainc Consulting's HR and OD initiatives.

Aliciainc

Consulting is a premier People and Culture consulting organization that specializes in aligning your people to achieve your mission, strategy and goals. Creating impact is at the core of what we do, therefore, each initiative that we undertake is supported by a well-developed change management plan to integrate positive change and new initiatives seamlessly within your organizational culture and operations. Handle all employee relations matters.

Organizations supported: BridgeNorth, Canadian Bible Society, West Toronto Church of God, Help A girl Out, Acorn2Oak, The Sounding Board Consulting, Core Leadership Services.

Director, Culture & Organizational Development (People & Culture/HR) - World Vision Canada - Canada

(2010-01 - 2018-12)

Reporting to the Chief People Officer, I led the strategic/operational aspects and advancement of core initiatives such as leadership and staff development, performance management, core competencies, succession planning, high potential identification and retention and change management. This resulted in a reduction of operating costs by 40%. In scope were 650 leaders/staff & 300 volunteers in multiple locations across Canada.

• Successfully conceptualized, designed, implemented & socialized implementation of the first Learning Management System and eLearning initiatives
• Implementation of the first formal Coaching and Mentoring programs
• Implementation of the first electronic Talent Management System (Halogen) including an electronic Performance Appraisal tool, Development Planning tool and Succession planning tool which integrated and streamlined these processes
• Implementation of the first organizational-wide e-Engagement Survey/Pulse Surveys
• Created the leadership development strategy and oversaw leadership and employee development programs that align with the organizational strategic goals. This included analysis, design, and delivery, transfer of learning and evaluation of programs. This contributed significantly to World Vision's success in achieving the Top 100 Employer Award for 8 consecutive years
• Oversaw all change processes including readiness assessment, business case creation, RFP process, communications strategy, training, resistance management, feedback and evaluation, implementing improvements
• Introduced a formal High Potential Program/process to identify, recognize, develop and retain emerging and existing talent across all levels within the organization
• Redesigned and implemented organizational Core Competencies model in alignment with our Mission, Vision, Values and Brand. The launch of the enhanced model improved the recruitment strategy, performance management & development planning processes
• Introduced a formalized performance management process resulting in improved goal setting and alignment, ongoing coaching and feedback and more effective execution of performance evaluations including Annual, Mid-Year and interim evaluations. This positively shifted the performance culture
• Designed, delivered oversight of all internal and external standards training for the entire organization to meet legislative requirements including OHSA, Workplace Violence & Harassment, AODA, Ergonomics, Payment Card Industry, Conflict of Interest, Security, Code of Conduct, Child Protection
• Oversaw an annual training budget of $0.5 million
• Provided leadership to a diverse team of training consultants, organizational development and cross-functional project team members
• Developed and maintained effective consultation networks and provided trusted advice to World Vision International Partners, HR Business Partners, Senior Executives, Workers and External Consultants
• Oversaw all initiatives to strengthen organizational culture

Manager, Organizational Development and Training (People & Culture/HR) - World Vision Canada - Canada

(2010-01 - 2018-12)

Lead: Training, Communications & Quality Monitoring - Wells Fargo Financial Corporation Canada - Canada

(2006-01 - 2010-12)

• Conducted needs analysis, designed curriculum, delivered training sessions and conducted evaluations for groups and individuals within Canada and the US on several projects (ADDIE Model)
• Delivered training using a variety of methods (Instructor-Led, Self-Paced, Web Based & On the Job Coaching/training, Information Sessions, webinar, blended learning) on important migration
• Communications Lead for all of Canadian Retailer business and solely managed the corporate communication process for the largest company conversion project (pre, during and post conversion)

Supervisor: Customer Service Training - Wells Fargo Financial Corporation Canada - Canada

(2004-01 - 2006-12)

Training and Development Specialist - Wells Fargo Financial Corporation Canada - Canada

(2003-01 - 2004-12)

Masters - Government - UWI, Jamaica

Masters Certificate - Adult Training and Development - OISE, University of Toronto/Schulich Executive School of Business, York University

Bachelors - International Relations/Spanish - UWI, Jamaica

Certification - HR Management - York University

Certification - Advanced Level French - Alliance Française de Toronto