Mariana Khrushch

Reliable, organized, and communicative professional with experience in front desk operations and retail management. Proven ability to manage administrative tasks, support customer satisfaction, and work effectively in fast-paced environments. Fluent in Ukrainian, English and Polish, German . Skilled in office software and digital tools.

Medical Office Assistant at Health Plus Medical Clinic (2025 – Present)

• Assisted physicians with patient examinations and procedures
• Measured vital signs and prepared patients for appointments
• Managed scheduling and electronic medical records (CHR - EMR)
• Coordinated referrals, lab results, and follow-ups
• Maintained exam rooms and medical supplies
• Provided front-desk support and patient communication

Team Leader at Urban Behavior (2025-02 – 2025-08)

• Leading and support a team of sales associates to achieve store goals.
• Handling scheduling, inventory, and daily operational tasks.
• Delivering excellent customer service and resolve client issues efficiently.
• Training new employees and ensure smooth workflow on the floor.

Sales Associate at Club Monaco (2024-05 – 2025-05)

• Providing a friendly and welcoming environment
• Styling the customer and provide outfitting options utilizing product from all collections
• Handling multiple customers at fitting rooms by following procedures
• Maximizing personal sales at all opportunities
• Training new hires on best practice for customer engagement and product knowledge

Sales Representative at Vintage Iron Cycles (2024-02 – 2025-05)

• Managing day-to-day operations of the e-commerce platform, overseeing product listings, inventory management, and order processing.
• Developing and executed social media marketing campaigns to enhance brand visibility and drive sales.
• Consistently exceeding client expectations through meticulous attention to detail and visually appealing presentations.

Seasonal Sales Associate at Holt Renfrew (2023-11 – 2023-12)

• Successfully set up displays and arranged products in accordance with Planograms, contributing to an attractive shopping environment.
• Ensuring merchandise was stocked accurately and shelves were organized, enhancing the overall appearance of the store.
• Maintaining neat, tidy, and visually appealing displays in line with retailer's standards.
• Collaborating effectively with team members to meet deadlines and achieve project objectives.
• Demonstrating strong attention to detail and visual presentation skills, consistently exceeding client expectations.
• Utilizing excellent communication skills to liaise with store management and address any issues or concerns.
• Adapting to changing priorities and multitasked efficiently to meet project requirements.

Department manager at H&M (2021-09 – 2022-08)

• Merchandising sections based on planograms and followed merchandising standards and directions from the Store Development Coordinator and Project Leader.
• Labeled sections according to current merchandising standards, ensuring accurate and attractive product presentation.
• Maintainingan an open communication with Store Development Coordinators and onsite management team, providing updates and addressing any issues that arose during projects.
• Receiving, logging and verifing merchandise when necessary, as determined.
• Built seasonal and promotional displays as directed by the Store Development Coordinator.

Front Desk Administrator at Inhype Clinic (2019 – 2022)

• Greeting and checked in patients in a busy medical aesthetic clinic.
• Scheduling appointments and managed patient records.
• Responding to inquiries via phone, email, and in person in three languages.
• Maintaining cleanliness and organization at the reception area.
• Supporting clinic operations by managing documents and office supplies.

– University of social sciences, Warsaw (2015 – 2019)