Melanie

Strategic Project Integrator and Operations Professional with experience leading complex project portfolios, optimizing business processes, improving project controls, and supporting executive leadership. Recognized for driving operational efficiency, mitigating risk, strengthening accountability, and delivering exceptional client experiences.

Project Integrator / Manager - Twilight Signs

• Partner with executive leadership to improve project visibility, reporting, operational performance, and customer excellence.
• Monitor schedules, risks, overages, deficiencies, and project performance across multiple departments.
• Lead process improvement initiatives that strengthen accountability, efficiency, and workflow consistency.
• Support project managers through reporting, change management, and operational coordination.

Project Manager / Coordinator - Twilight Signs

(2025-05)

• Manage full project lifecycle for signage installations, including design coordination, permitting, fabrication, and installation
• Liaise with clients, designers, production teams, and installers to ensure accuracy and timely delivery
• Prepare quotes, proposals, schedules, and track budgets and change orders
• Oversee municipal permit applications and regulatory approvals
• Conduct site visits and coordinate subcontractors and materials
• Maintain detailed project documentation and communication logs

Office Manager / Executive Assistant - Terranova Group Inc. - Etobicoke, ON

(2022-10 - 2025-12)

Company closed in December 2025

• Managed permitting processes and locates for homeowners across the GTA
• Supported accounting functions and daily executive administration
• Coordinated meetings, trade shows, and client showroom visits
• Maintained databases, office operations, inventory, and supply orders
• Ensured timely submission of field crew timesheets

Construction Administrator - Onocon Developments Ltd. - Mississauga, ON

(2022-01 - 2022-10)

• Distributed project information to subcontractors and trades
• Managed purchaser data and maintained database accuracy
• Supported the Construction Manager in meeting project timelines
• Prepared and maintained project documentation and certificates

Office Manager / Project Coordinator - Wynspec Engineering - Vaughan, ON

(2020-02 - 2022-01)

• Supported project managers with daily inquiries and client communication
• Managed HR functions including recruitment, onboarding, and employee relations
• Oversaw office operations, customer service, A/P, A/R, and QuickBooks
• Reviewed and approved timesheets and expenses
• Created and maintained project documentation, reports, and tracking tools

Administrative Assistant (Contract Part-Time) - Roma Fence Ltd. - Bolton, ON

(2019-09 - 2020-01)

• Provided administrative support to the Executive VP and President
• Managed schedules, appointments, and job file organization
• Assisted with travel planning and email correspondence
• Conducted inventory data checks and managed job file creation

Personal Assistant (Temp) - Trisan Construction - Schomberg, ON

(2019-05 - 2019-09)

• Organized and labeled job files
• Prepared spreadsheets for potential projects
• Managed emails, voicemails, and client appointments
• Assisted with onboarding and training new employees
• Scheduled meetings and arranged travel accommodations

Sales & Customer Service Supervisor - LawnSavers - Concord, ON

(2018-04 - 2019-04)

• Implemented customer service policies and maintained high service standards
• Managed escalations, complaints, and resolutions
• Monitored accounts and managed A/R collections
• Conducted performance evaluations and identified training needs

Office Assistant & Customer Service Advisor - LawnSavers - Concord, ON

(2017-07 - 2018-04)

• Supervised a team of five sales representatives
• Managed customer inquiries, orders, and service issues
• Processed payments and performed bookkeeping tasks using QuickBooks
• Analyzed sales data and prepared reports for leadership

Executive Director & Personal Assistant to the Chief Steward - The Jockey Club of Canada - Etobicoke, ON

(2015-12 - 2017-07)

• Managed office operations, bookkeeping, budgets, and year-end audits
• Organized the annual Sovereign Awards event for 300+ attendees
• Handled industry registration, statistical reporting, and media communications
• Represented the organization at industry events

Chief Operator & Personal Assistant to the Owner - Wendover Thoroughbred Training Centre - Schomberg, ON

(2005-06 - 2015-07)

• Managed daily operations, staff, payroll, and invoicing
• Oversaw equine care, foaling, breeding preparation, and veterinary treatments
• Maintained strong client relationships and provided regular updates