Kassanie Augustin

Bilingual English/French customer-service and operations professional with hands-on experience across front-desk reception, healthcare administration, and service coordination. Skilled at managing high-volume phone and in-person interactions, coordinating schedules and service engagements, resolving time-sensitive concerns, and maintaining accurate confidential and billing-related records. Supported 50-60 daily client, technician, and vendor interactions while coordinating 40+ active service engagements.

Known for calm problem-solving, professional communication, attention to detail, and quickly learning new operational and CRM systems.

Operations & Account Coordinator at All American Facilities Maintenance (2024-08 – 2025-11)

• Acted as a primary customer-service contact for 50-60 daily client, technician, and vendor interactions, providing clear updates, schedule confirmations, and prompt resolution of service concerns.
• Coordinated 40+ active commercial service engagements, matching service needs, locations, priorities, and team availability to support dependable, on-time visits.
• Monitored service progress from dispatch through completion, documented arrivals and completions, and maintained accurate, up-to-date customer and work-order records.
• Handled changing requests and real-time schedule adjustments professionally while coordinating with field teams and vendors to minimize delays.
• Maintained work orders, client and vendor records, purchase orders, invoices, and service documentation across ServiceChannel, Corrigo, Fexa, VX Suite, and Zoho CRM.
• Reviewed technician invoices against purchase orders and scopes of work, achieving 100% billing accuracy and resolving discrepancies before client submission.

Medical Receptionist at American Care Medical Centers (2023-09 – 2024-06)

• Welcomed and assisted visitors in a high-traffic front-desk environment, delivering professional, courteous service in person and by telephone.
• Managed multi-line phone operations, responded to inquiries, and coordinated provider appointment calendars across departments to prevent scheduling conflicts.
• Maintained confidential electronic and paper records accurately and discreetly, following privacy standards and established procedures.
• Managed office-supply inventory and initiated purchase requests to help keep front-office operations organized and uninterrupted.

Fulfilment Associate at Saveurs Lakay (2022-10 – 2023-03)

• Processed incoming inventory, entered accurate data into system databases, and prepared orders in a deadline-driven environment.
• Supported organized inventory handling, documentation accuracy, and timely completion of customer orders.

Bachelor of Architecture Studies in Architecture Studies – Université Quisqueya (2017 – 2022)

Certificate in Medical Interpretation – Broward College (2023 – 2024)