Neeraj

Experienced operations and administrative professional with 16+ years of expertise in data management and customer service. Strong focus on team collaboration and adaptability, ensuring reliable support and seamless coordination. Skilled in project management, strategic planning, and resource allocation. Known for accuracy, efficiency, and delivering high client satisfaction in fast-paced environments.

Operation Officer at BLS Brampton (2025-02 – Present)

• Process and verify 100+ client applications daily using internal data management systems, ensuring accuracy and compliance with organizational standards.
• Deliver high-quality customer service by resolving client inquiries and issues efficiently, maintaining a professional and solution-focused approach.
• Maintain and organize confidential records and documentation, ensuring proper filing, tracking, and retrieval for processing workflows.
• Accurately process financial transactions, handling cash and digital payments while issuing correct change and receipts.
• Supervise and delegate tasks to team members, setting daily priorities and performance goals to improve workflow efficiency.
• Contribute to operational efficiency and error reduction by following standardized procedures and quality checks.
• Mentored team members on best practices in operational workflows and streamline training processes.

Office Assistant/Data Entry Operator at Block Primary Education Officer (2009-02 – 2024-10)

• Managed large-scale data entry and record processing with 99% accuracy while maintaining strict confidentiality standards.
• Coordinated and optimized appointment scheduling, reducing conflicts by 20% through efficient calendar management.
• Served as the primary point of contact for 50+ daily inquiries via phone and email, ensuring timely and professional responses.
• Organized and distributed official mail and documentation for multiple departments, ensuring smooth information flow.
• Worked effectively both independently and in cross-functional teams to meet departmental objectives.
• Resolved public inquiries and complaints with a 95% satisfaction rate through solution-driven customer service.
• Demonstrated strong verbal and written communication skills in all administrative correspondence.
• Delivered personalized client support, identifying needs and providing tailored assistance.
• Implemented a preventive maintenance system for office equipment, reducing downtime by 30%.
• Provided comprehensive administrative support to senior officers, improving workflow efficiency.
• Digitized 1,000+ physical records, improving document retrieval time by 40%.
• Prepared monthly reports and data summaries for management, supporting decision-making and planning.
• Assisted in training new staff members, improving onboarding efficiency and team productivity.

Elementary Teacher (2007-07 – 2009-01)

• Teaching to Elementary Grade Students
• Management of records related to school and students
• Conducting assembly in morning and preparing students
• Working in a team and individually with or without supervision
• Attending seminars to upgrade skills
• Maintaining discipline among students
• Managing curriculum activities

Bachelor in Computer Science – Madurai Kamraj University (2013-12)

Master in Fashion Technology: Fashion – Punjab Technical University (2010-09)

Bachelor in Bachelor of Arts: Arts – Guru Nanak Dev University (2008-06)