Nondita A. Roy
Proactive and detail-oriented Virtual Assistant with 6+ years of experience in customer service, insurance administration, and office management
Hire this person
Send a job offer directly to this candidate
About
Proactive and detail-oriented Virtual Assistant with 6+ years of experience in customer service, insurance administration, and office management. Skilled in managing calendars, email correspondence, CRM systems, and handling high-volume client interactions. Adept at providing virtual support, maintaining data accuracy, and delivering exceptional client experiences in remote environments.
Experience
Travel Insurance Representative at soNomad (2024-03 – Present)
Licensed under LLQP Accident & Sickness
- Managed client accounts, updated CRM, and ensured compliance in all documentation.
- Scheduled policy renewals and follow-ups with high attention to detail.
- Delivered customer support via phone, email, and online platforms.
Travel Insurance Agent at CAA South Central (2022-08 – 2024-01)
- Assisted clients in selecting suitable insurance policies through virtual consultations.
- Cross-sold and upsold services to improve customer satisfaction.
- Maintained accuracy while processing applications and data entry.
Office Manager at Accurate Service (2018-01 – 2019-08)
- Oversaw administrative operations including scheduling, reporting, and records management.
- Supervised and trained new employees to ensure smooth onboarding.
- Managed executive calendars and prepared financial reports.
Education
George Brown College St James campus
