Richa Chawla

Customer Service Professional with 8+ years of experience supporting customers by phone and email, resolving inquiries, and following up on orders and payments. Skilled at building positive customer relationships, managing multiple requests at once, and keeping accurate records in Tally and Microsoft Excel. Dependable, self-motivated, and organized, with strong written and verbal communication, sound time management, and a commitment to confidentiality.

Comfortable working independently and coordinating with customers, vendors, and internal teams to deliver timely, professional service.

Customer Support & Administrative Coordinator - Marksman Construction Ltd.

(2022-01)

• Provide customer support by phone and email, resolving concerns promptly and professionally to maintain strong customer relationships and satisfaction.
• Follow up on orders, payments, and outstanding documentation to ensure timely completion and accurate account status.
• Prepare and process invoices and payment records, and compile business reports; maintain organized, up-to-date customer files.
• Perform accurate data entry and record updates for customer, order, and payment information in Tally and other company systems.
• Coordinate communication between customers, suppliers, and internal staff, managing multiple requests independently while handling sensitive customer and payment information with confidentiality.
• Communicate with customers and team members through phone, email, Zoom, and Microsoft Teams to resolve requests efficiently and keep everyone informed.
• Listen carefully to customer needs, identify the right solution, and escalate complex issues to the appropriate team member when needed.
• Prioritize daily tasks and meet deadlines in a fast-paced environment while maintaining accuracy and attention to detail.

Office Assistant - AVA HI SEAS SHIP SUPPLIERS LTD.

(2019-02 - 2021-02)

• Handled customer inquiries by phone and email, providing courteous follow-up and dependable support.
• Prepared invoices, cheques, and payment records; maintained organized customer files and correspondence.
• Coordinated with customers and suppliers to gather and share order information accurately and on time.
• Supported daily office operations through document management, filing, and timely completion of administrative tasks.
• Managed multiple tasks and priorities while keeping customer and payment information accurate and confidential.

Administrative & Customer Support Assistant - Striker Construction Limited

(2016-01 - 2018-05)

• Assisted customers, clients, and vendors with inquiries and administrative requests by phone, email, and in person.
• Prepared invoices, cheques, and records; tracked payments and maintained accurate documentation.
• Provided general administrative support, including filing, data entry, and record maintenance.
• Delivered friendly, professional service to customers, vendors, and visitors, following through on every request.

Bachelor of Commerce - B.Com. - Delhi University (2008)