IT & Software Enthusiast | Support Technician |
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IT and software enthusiast with hands-on experience in customer service, system troubleshooting, and problem resolution. I’m actively developing skills in programming, networking, and technical support, and enjoy exploring new technologies. Known for my patience, clear communication, and ability to stay calm under pressure, I am motivated to grow in the tech industry and contribute to teams that value innovation and strong user support.
I have experience in customer-facing roles including Front Desk Associate at Courtyard by Marriott (2022–2024) and Uber Eats Courier (2022–Present). In these positions, I developed strong communication skills, handled customer inquiries, resolved issues quickly, and managed high-volume tasks under pressure. I am also building skills in IT support, troubleshooting, and software tools, combining my customer service background with my growing technical abilities.
I completed the Computer Systems Technology – Networking (CSTN) program at Georgian @ILAC in Toronto from 2023–2025. My studies included networking fundamentals, computer systems, operating systems, and communication courses that strengthened my technical and professional skills. I am passionate about IT, programming, and continuously learning new technologies