Sifat Kaur

Rigorous and results-oriented professionals with experience in project coordination, operations management, and client communications. Proven ability to manage multiple priorities, coordinate cross-functional teams, streamline processes, and build strong client relationships to achieve business objectives. Skilled in project planning, stakeholder engagement, operational efficiency, problem-solving, and process improvement, with a strong focus on delivering high-quality results.

Recognized for excellent communication, organizational, and leadership skills, with the ability to adapt quickly in fast-paced environments and drive successful outcomes.

Project Management and Operations Analyst at The Smart Circle International (2024-07 – Present)

• Managed multiple projects across retail, business-to-business, technology, home improvement, and energy sectors, and coordinating initiatives from planning through execution while ensuring alignment with business objectives, timelines, and client expectations.
• Developed and maintained project plans, schedules, milestones, risk logs, and status reports, successfully managing multiple concurrent projects and competing priorities.
• Built and maintained relationships with clients, vendors, leadership, and cross-functional teams, serving as a key point of contact to ensure effective communication and successful project delivery.
• Coordinated vendor onboarding and offboarding activities, ensuring compliance with organizational requirements and seamless operational transitions.
• Managed asset inventory tracking and updates, ensuring accurate records, proper allocation, and alignment with operational and project requirements.
• Facilitated project meetings, tracked action items, managed risks and dependencies, and ensured timely completion of deliverables.
• Prepared executive dashboards, KPI reports, and presentations using SQL, Tableau, and Advanced Excel to support performance monitoring and data-driven decision-making.
• Supported project budgeting, forecasting, and operational reporting by tracking project metrics, monitoring variances, and providing updates to leadership.
• Identified and implemented process improvements that standardized project delivery, enhanced operational efficiency, and improved stakeholder satisfaction.

Operations Analyst at ECNG Energy Group (2022-07 – 2024-07)

• Supported cross-functional operational initiatives by coordinating project activities, maintaining documentation, and tracking deliverables to ensure timely execution.
• Developed executive dashboards, KPI reports, and operational analyses using SQL, Tableau, and Advanced Excel to support business planning and performance monitoring.
• Performed variance analysis, invoice reconciliation, and financial reporting to identify trends, improve reporting accuracy, and support operational decision-making.
• Managed client accounts, contracts, invoicing, and billing inquiries while maintaining accurate records and fostering positive client relationships.
• Collaborated with internal teams to resolve operational issues, improve workflows, and implement process improvements that increased efficiency and reduced manual effort.
• Conducted data validation and monthly quality checks to ensure reporting accuracy, system integrity, and compliance with organizational standards.

Bachelor of Arts in Economics – University of Waterloo