Receptionist - Dermapure Toronto - Toronto, ON
(2023-01 - 2026-12)
Full-time receptionist role collaborating with dermatology team and clinic staff.
- Collaborate and work daily with a great team, get along wonderfully with everyone
- Answer phone calls and reply to client emails
- Greet clients upon entering clinic and leaving
- Create file for every new client and update demographics
- Schedule client appointments and manage the clinic calendar
- Assist Dermatology with filing, faxing and bookings of referrals
- Use Zenoti and Hyper Connect programs
- Process transactions, inventory check, re-stocking of products
- Contributing to company revenue
- Selling SkinCeuticals, Functionalab products, Colorscience, cosmetic procedures and skin services
- Complete opening and closing procedures
- Providing information of Injectables, facials, botox, lasers, etc
- Pulling and prepping files daily for next-day appointments
- Assist Dr. Fred Weksberg, MD,FRCPC when needed
- Clean clinic on a daily basis
- Build and maintain an excellent report with all clients and staff
- Ensuring wonderful client satisfaction and maintaining professionalism, always in a helpful friendly and timely manner
Medical Esthetician & Executive Assistant - Rose Health Clinic
(2022-01 - 2023-12)
Medical esthetician providing aesthetic treatments and administrative support in a multi-disciplinary health clinic.
- Performed organic facials using ReLiv Organics
- Microdermabrasion, LED Light Therapy, High Frequency, Dermaplaning, Microneedling
- Provided skin care consultations
- Performed administrative duties, data entry
- Completed registration and scheduling of Massage Therapy, Acupuncture, Organic Facials, Naturopathic Medicine, Registered Holistic Nutrition, Social Worker, Health and Wellness Coach, Botox and Filler
- Processed direct billing, insurance claims
- Created invoices and responded to patients inquires, messages and emails daily
- Sent treatment plans
- Courtesy calls made to confirm appointments
- Scheduled appointments
- Downloaded patients bloodwork, paperwork and uploaded to file
- Answered phone in a professional, friendly and timely manner
- Welcomed and greeted everyone
- Completed opening and closing procedure of clinic
- Selling of skin care products, specials and naturopathic products
- Processed orders through Shopify for ReLiv Organics
- Ordered products and aesthetic tools if needed
- Assisted with daily laundry and cleaning of the clinic, sanitization of surfaces
- Keep track of product inventory and supplies
- Developed and maintained a wonderful rapport with staff, patients and clients
- Completed registration of new patients and clients
- Maintained a clean and safe working environment
Patient Care Coordinator - Cutis Medical & Surgical Centre
(2019-01 - 2020-12)
Patient care coordinator in a medical and surgical centre supporting dermatology and cosmetic surgery departments.
- Verified OHIP cards, data entry
- Input of patient demographics through Medical EMR system
- Managed daily bookings of appointments
- Faxed and scanned medical documents daily and filed accordingly
- Reviewed referrals to determine the appropriate Doctor to see
- Courtesy calls made to confirm appointments
- Inbound calls answered in a helpful, friendly and professional manner
- Developed and maintained a wonderful working rapport with staff and patients
- Assisted Aesthetic Dermatologist Dr. Karen Edstrom by providing patient consultations for SkinCeuticals skin care and Cosmetic Services
- Booked Cosmetic Surgery procedures for Otolaryngologist and Facial Cosmetic Surgeon Dr. Ron Lemckert
- Made sure specimens were completed and ready for pickup
- Assisted patients with filling out paperwork
- Selling of skin care products and services
- Kept a clean and safe working environment
- Completed registration of new patients
- Processed debit/credit payments
- Completed billing transactions through Medical EMR system
- Welcomed patients and visitors in person and on the phone in a friendly and helpful manner
Front Desk Coordinator-Skin Care Specialist - Canadian Beauty College
(2015-03 - 2015-04)
Front desk coordinator in the school's clinic providing skin care treatments and educational services to clients.
- Completed facials, microdermabrasion treatments and chemical peels
- Educated clients on different treatments and their benefits
- Worked closely with staff and students to achieve daily targets
- Selling of products and packages on a daily basis
- Worked with brands: Alyria, Dermalogica and Dermaquest
- Assisted Admissions department with registration of new students
- Maintained a high level of professionalism while working with staff, students and clients
- Performed Facials, microdermabrasion treatments and chemical peels
- Actively spoke with clients and completed their work charts
- Developed and maintained a great working rapport with staff, students and clients
- Inbound calls answered in a helpful, friendly and professional manner
- Scheduled appointments
- Courtesy calls given to confirm appointments
- Maintained a clean and safe working environment
- Assisted all staff and students with anything they required help with
